We have Hubspot tracking our website and we help companies sell heavy-duty parts. However, the form submission is pulling data and some contacts now have multiple addresses.
How can we clean this data up and only have the relavant email addresses attached to that contact? For example this one contact haas 10 email addresses asocisated but only one is his and the others got associated automaticaly through form submission.
I would look at the setup of that form. It doesn't sound out of the ordinary, but maybe you could explain the setup behind the scenes of that form? If this is a marketplace, are your users required to be logged in to submit feedback, or are they submitting their email address with the form? Also, where is the sellers email captured? Is this in a workflow behind the scenes of the form, or is this a property on the form? That's what we need to look at further.
Can we discuss over the phone? Our team would like to utilize HubSpot into more depth but we need the ground work layed first before using CRM, automations and reporting.
We are an IT department in the heavy-duty industry and we sell Software to salvage yards. A lot of the workflow is behind the scenes. Currently, using the free version and will be upgrading to starter in the New Year. IF the system provides results, we are more than happy to eventtually be fully operation on HubSpot on Enterprise.
Have already discussed options with a sales rep but need to showcase value to the board before ponying up and paying for the full service suite. I understand if we are limited to recvieving help based on our tier level. Thanks for your reply!
Unless a contact is submitting a form 10 times with 10 different addresses, what you say should not be happening. When you say you help companies sell, are you filling out the form on behalf of those other companies? If so, then what you are seeing in Hubspot is what is supposed to happen and there is no way to override this activity from happening. The reason has much to do with GDPR and other compliance features that you cannot submit a form on someone else's behalf and opt them into email so it is not intended for this use case.
You can choose the option on the backend to Always create a contact for a new email address when the form is submitted, but you are still going to end up with the cookie being set and tracking history becoming difficult to dive into because you are not able to tie the cookie/submission/visit altogether.
Thanks for your response. We have a marketplace with 170 different companies who sell heav-duty parts on our platform and we have on average 5,000 - 10,000 buyers coming to the site daily.
We have an button for buyers (users) to "email seller" and inquire abour the part on our marketplace (website) and I believe it is pulling this data. I hope this clarifies some information.
We might have to tweak some settings and would appreciate some advice. Thanks.
I would look at the setup of that form. It doesn't sound out of the ordinary, but maybe you could explain the setup behind the scenes of that form? If this is a marketplace, are your users required to be logged in to submit feedback, or are they submitting their email address with the form? Also, where is the sellers email captured? Is this in a workflow behind the scenes of the form, or is this a property on the form? That's what we need to look at further.
