CRM

PacificService
Member

How to track HubSpot Owner changes?

SOLVE

Can I track HubSpot owner changes, ex. from John to Paul, so I can filter contacts that actually belong to Paul but before was owned by John?

0 Upvotes
1 Accepted solution
MFrankJohnson
Solution
Thought Leader

How to track HubSpot Owner changes?

SOLVE


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Q: How to track HubSpot Owner changes?

Short A: Here's how to identify previous owners.

Longer A:

Not sure what you mean by 'track' these changes. You can view the history of HubSpot Owners in a contact record by clicking on the little pen symbol next to the HubSpot Owner field. That will show you the ownership history.

 

If you need to identify a specifc HubSpot Owner (or owners) for contacts that now belong to someone else you'll want to use a smart list. (see image)

 

hubspot-hubspot-owner-and-previous-hubspot-owner-known.png

 

Note: Using the 'AND' boolean in your smart list criteria will allow you to select both the current AND previous HubSpot Owner.

 

That way, you can use this smart list as a trigger for a workflow.

 

Hope that helps.

 

 

 

hubspot-forum-signature-badge-v01.png

 

Note: Please search for recent posts as HubSpot evolves to be the #1 CRM platform of choice world-wide.

 

Hope that helps.

 

Be well,
Frank


www.mfrankjohnson.com

View solution in original post

4 Replies 4
Ruurd
Contributor

How to track HubSpot Owner changes?

SOLVE

Hi! I've thought of a solution for this. See my post here.

DianaGomez
Community Manager
Community Manager

How to track HubSpot Owner changes?

SOLVE

Hi @Ruurd, I hope you are doing well!

 

Thanks for sharing!

Best,

Diana


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CAnderson87
Contributor

How to track HubSpot Owner changes?

SOLVE

I couldn't make the suggested solution work for me (user error, I'm sure.)  I did, however, use a filter in a custom report on "Deal Owner" and selected "has ever been," which allows me to select from a dropdown a list of reps.  We needed this to find deals owned by a specific rep, moved to another rep, and then closed won.  Hope it helps

CAnderson87_0-1672891645892.png

 

0 Upvotes
MFrankJohnson
Solution
Thought Leader

How to track HubSpot Owner changes?

SOLVE


2000px-Ok_sign_font_awesomeDid my post help answer your query?

Help the Community by marking it as SOLVED

 

Q: How to track HubSpot Owner changes?

Short A: Here's how to identify previous owners.

Longer A:

Not sure what you mean by 'track' these changes. You can view the history of HubSpot Owners in a contact record by clicking on the little pen symbol next to the HubSpot Owner field. That will show you the ownership history.

 

If you need to identify a specifc HubSpot Owner (or owners) for contacts that now belong to someone else you'll want to use a smart list. (see image)

 

hubspot-hubspot-owner-and-previous-hubspot-owner-known.png

 

Note: Using the 'AND' boolean in your smart list criteria will allow you to select both the current AND previous HubSpot Owner.

 

That way, you can use this smart list as a trigger for a workflow.

 

Hope that helps.

 

 

 

hubspot-forum-signature-badge-v01.png

 

Note: Please search for recent posts as HubSpot evolves to be the #1 CRM platform of choice world-wide.

 

Hope that helps.

 

Be well,
Frank


www.mfrankjohnson.com