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How to sync call notes to company notes.

twj1522
Participant | Platinum Partner
Participant | Platinum Partner

I have a client that takes notes when they make calls.

They like these notes to be available at the company level.

Currently they copy and paste the call notes into the company notes.

Is there a way to automate this?

0 Upvotes
1 Accepted solution
karstenkoehler
Solution
Hall of Famer | Partner
Hall of Famer | Partner

Hi @twj1522,

 

Copt to the company record... from where?

 

Generally this sounds like the client should simply associate the call / notes when they're making the notes: https://knowledge.hubspot.com/records/associate-activities-with-records

 

No need to copy anything, just making the call / note appear in multiple records.

 

This can be done manually, as linked above, or automatic rules can be set up / configured: https://knowledge.hubspot.com/object-settings/configure-automatic-activity-associations?hubs_content...

 

Best regards

Karsten Köhler
HubSpot Freelancer | RevOps & CRM Consultant | Community Hall of Famer

Beratungstermin mit Karsten vereinbaren

 

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View solution in original post

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1 Reply 1
karstenkoehler
Solution
Hall of Famer | Partner
Hall of Famer | Partner

Hi @twj1522,

 

Copt to the company record... from where?

 

Generally this sounds like the client should simply associate the call / notes when they're making the notes: https://knowledge.hubspot.com/records/associate-activities-with-records

 

No need to copy anything, just making the call / note appear in multiple records.

 

This can be done manually, as linked above, or automatic rules can be set up / configured: https://knowledge.hubspot.com/object-settings/configure-automatic-activity-associations?hubs_content...

 

Best regards

Karsten Köhler
HubSpot Freelancer | RevOps & CRM Consultant | Community Hall of Famer

Beratungstermin mit Karsten vereinbaren

 

Did my post help answer your query? Help the community by marking it as a solution.

0 Upvotes