How to sync LinkedIn Sales Navigator to Hubspot CRM

[hcf797]

Hello,

I recently purchased Sales Navigator Team edition and was told that LinkedIn now supports Hubspot.  I was also told by a rep from LinkedIn that since I have the team edition, for me to reach out to Hubspot and they will help get the sync set up. 

Can someone help me with this? 

[nicolebrenner]

Hey @hcf797 good question. I'm not familiar with that particular integration, but I'm wondering if @AnnicaThorber has any insight here? 

[roisinkirby]

Hey @hcf797 welcome to the Community! 

HubSpot is a LinkedIn CRM partner, and a featured HubSpot CRM & LinkedIn Sales Navigator integration is in development - but it is not yet available to customers. I don't have a roadmap for it's release at this time, but you can subscribe to udpates here. 

In the meantime, Zapier does support an integration between the two platforms. You can find out moe here.

I hope this helps!

[Anonymous]

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[roisinkirby · Accepted solution]

Hey @hcf797 I'm happy to inform you that the official HubSpot CRM & Linkedin Sales Navigator integration is now live. I've posted some first step directions below, but you can check out the User Guide here. 

To set up the integration, navigate to your integration settings (your avatar > Integrations). Click All Integrations, find LinkedIn Sales Navigator, and click View Integration. Go through the authentication process with LinkedIn.

Once you’ve set up the integration, navigate to any contact or company record in HubSpot CRM and you’ll see a brand new card in your left-hand sidebar. Off the bat, you’ll see a slew of useful information pulled directly from LinkedIn. For contacts, you’ll see job title and company, time in role, location, and industry.

For companies, you’ll have a quick glance at industry, size, and location.

In both cases, you can click over to the LinkedIn profile (lead or account). If you’d prefer to stay in HubSpot and avoid opening a new tab, click “View More,” and you’ll be taken to a more detailed view of the profile, within the friendly confines of the HubSpot record.

For contacts, you’ll have access to three additional tabs:

• Icebreakers: shared connections, experiences, and interests, plus a link to the lead’s recent activity stream.

• Get Introduced: quickly ask a mutual connection for an introduction.

• Related Leads: find other leads at the same company, and quickly save them to your Sales Navigator leads list.

For companies, you’ll see:

• Recommended Leads: With whom in the organization do you share connections or interests? Connect with them, and start your sales outreach there.

• Connections: Who are you already connected with in the organization, that you might reach out to?

• News: What’s going on at the company? Have they released a new product recently, or hired a new executive? Use this tab to bring context to your sales outreach.

[NetworkSunday1]

Hi there.

That's great news! We.ve added the integration today and looking forward to exploring the impact it has on sales enablement.

Will CRM Sync (automatic write back on a contact record for Inmails, messages, and notes) for LI Navigator and HS CRM also be rolling out soon as well?

Thanks

NS.

[NetworkSunday1]

Hi Róisín.

This is great news! We've added the integration yesterday and looking forward to exploring the impact it has on sales enablement.

Will CRM Sync (automatic write back on a contact record for InMails, messages, and notes) for LI Navigator and HS CRM also be rolling out soon? Is this on the roadmap? 

Thanks

NS.

[sridhar]

Hey community: is there a way to add leads into HubSpot CRM using the Sales Navigator

Like for example, I want to reach add my previous colleague of mine that I have just found on Linkedin, is there a way to add him into the CRM directly from my Sales Navigator?

-

Thanks,

Sridhar

[craig99]

I have Sales Nav team version and when I pull up the integration for Sales Navigator, I press the connect button and nothing happens

[roisinkirby]

Hey @craig99 could you let me know at which step/stage in the set-up process you are hitting a roadblock? See the full list of steps here: How to connect HubSpot CRM and LinkedIn Sales Navigator

If you could send screenshots of any error pages you see that would also be super helpful - thank you!

[Kunambi]

Hi,

I get the same error. Only a white empty panel when looking at a contact, with nothing in it other than the title "Sales Navigator".

I have tried to uninstall the integration, and re-add it again, without any luck.

Thank you in advance

[nicolebrenner]

Hey @Kunambi could you upload a screenshot so I can see what's displaying on your end? Do you have a subscription to Linkedin Sales Navigator at this time?

[Kunambi]

Hi,

Attaching screenshot below. As you can see, the Sales Navigator-panel is empty. And if I click "View more" I just see an empty page.

Yes, I have the Sales Navigator subscription on Linked.in - under the same e-mail address.

Screenshot

Thank you for looking into this!

[nicolebrenner]

@Kunambi are any other users on your team experiencing this issue as well? Could you clear your cache and refresh your page just to be certain that's not causing this particular issue. Let me know, thanks!

[nicolebrenner]

@Kunambi I just spoke with someone on our product team, and in order to investigate this it would be great if we could get three peices of information from you: 

First, a HAR file - you can find instructions on how to collect that here: Troubleshooting Toolkit: Collecting a HAR file

Secondly, what other extensions do you have installed on your browser? 

Finally, what browser are you using? Once we have this information we can work with you to try and isolate the root cause/reproduce on our end. 

You can send all of this information to me via private message if you prefer. Thank you! 

[Kunambi]

Hi,

When I try to load the page in Chrome, then the Sales Navigator seems to load correctly.

However, me and the rest of the team are mainly using Firefox (for many reasons) and thus it seems that it's the cause for it not to work. Updating to the latest version, 56.0, doesn't alleviate the issue.

TYIA

[nicolebrenner]

Hi @Kunambi thanks for the additional information, would you be able to pull a HAR file from your firefox browser?

[Kunambi]

Hi @nicolebrenner,

Yes, I have the HAR-file. However, I'm not comfortable uploading the file to a public location.

How can I reach you via e-mail? Looking at your profile I don't see any ways to contact you directly/privately.

Regards.

[nicolebrenner]

Hi @Kunambi I've sent you a private message with the details necessary to share the HAR file. Thank you! 

[nicolebrenner]

Hi @Kunambi I've heard from our developers that they were able to resolve this issue, could you please let me know if you're still experiencing a problem in firefox?

[Kunambi]

Hi,

Yes, your dev team managed to fix the issues. Thanks.

Please test all future features in Firefox along-side Chrome 🙂

[sheima]

Can I integrate a non-paid normal LinkedIn account to my Hubspot Sales account?

I'm specifically looking for ways to automatically input new connects on LinkedIn to Hubspot...

thank you!!

[loganlyles]

Excuse the poor highlighting, but is there any timeline on this currently unavailable feature within the intregation?

We're looking for a way to create a contact in Hubspot FROM LinkedIn Sales Navigator.

It looks like this integration is currently designed to only "talk" the other way, allowing you to see Sales Navigator data once you already have a contact in HubSpot.

For us, we start with LinkedIn SN and then move them into HubSpot so a LI --> HubSpot push would be highly valuable.

Thanks!

 

[MattF]

This is sorely needed to get the full benefit of having both systems. I know it works with SalesForce and MS Dynamics. Would love to see the same care shown to HubSpot.

[Omer-SportsIQ]

Have you received a response for this? I can't figure out a way to do this, making hubspot far less useful to our organization. 

Thanks,

Omer

[inxl]

Nope, I haven't. And I share your concern, I wanted to try Hubspot mainly because of this feature.

[Elling]

Does the LinkedIn integration also work with HubSpot Basic subscription?

[tubingo]

I'm using LinkedIn Sales Navigator (not Sales Navigator Team) and I have a bunch of saved leads. How can I bulk move them to Hubspot CRM contact list please? Integration mentioned here is just to view LinkedIn contact right in Hubspot.

[inxl]

Hi, I'm new to Hubspot (free edition for the moment) and I'm toying around with it. Seems great, only the LinkedIn Sales Navigator integration doesn't seem to work (when I click on it, I get an error telling me to reload the page and try again; to no avail). Is it that it's not in the free version?

[jennysowyrda]

Hi @inxl,

The subscription requirements for connecting are on the LinkedIn end of things; you must have a LinkedIn Sales Navigator Team or Enterprise account to use this integration. 

If your subscription meets the criteria and you're still having issues after taking a look at this article, please let us know.

Thanks,
Jenny