How to stop auto creating contacts from Gmail

[tgla]

Hi, I am just learning, so maybe I'm missing something obvious, but...

I have integrated my Gmail account with Hubspot.

For every Gmail I receive, a new contact is automatically created in the CRM.

This is not what I want; I'd like to control the addition of new contacts.

How do I turn this feature off?

Thanks!

[JErnst]

The original question is how to stop HubSpot from logging all emails I RECEIVE in Gmail, not emails I SEND in Gmail. Please help me stop HubSpot from logging every email I receive.

[MiaSrebrnjak]

Hi @JErnst, I'd be glad to help here! 

I believe that you've connected your Gmail inbox to the Conversations tool in HubSpot, where this is expected behaviour:

If you connect an email with the team inbox in Conversations, every incoming email will get sent to HubSpot & will show up under Conversations > Inbox and on the associated records. You can read more about this type of inbox connection in this help article.

In order to stop all incoming emails getting sent to HubSpot's Conversations inbox, you'd need to disconnect your email in Settings > Tools > Inboxes:

After that, you can connect your inbox with HubSpot as a personal email (Settings > General > Email > Connect personal email), which gives you more control over which emails get logged and which not, especially if you're using the HubSpot Sales Chrome extension. 

I hope this helps!

Cheers
Mia, Community Team

[PatOfCle]

Mia, you are a life saver. Incoming mail is no longer creating new contacts now. 

I think some people on similar questions in the forum may benefit from your input on this. Thank you.

[JErnst]

Hi Mia,

I have not connected my email to the Conversations Inbox, and my incoming emails do not create Conversations. So there is something else going on.

Jeff

[DanielSanchez · Accepted solution]

Hi @tgla ,

I send one link of post in community, that me and @willsmith replied one question, how this question. Please look because i believe will solve your problem: https://community.hubspot.com/t5/Gmail-Sales-Extension/Stop-Logging-an-Email/m-p/320647#M4042

Did this post help solve your problem? If so, please mark it as a solution.

Best regards!

[osm1]

hi the post is archived 

[MiaSrebrnjak]

Hi @osm1, 

do you mean this article? If yes, you should still be able to access it, it hasn't been archived. 

Furthermore, I believe this setting is what you're looking for: 

I hope this helps!

Cheers
Mia, Community Team

[MarkWin]

If you follow the method you suggested Hubspot then does not track and record the email in the contact or the ticket.

Regards,