How to stop HubSpot creating contacts from all emails I receive in Outlook?

SOLVE
4952927
Member

Hi, how do I stop Hubspot automatically creating a contact from all emails that come through into my Outlook. These are emails from new organisation I never emailed before, and therefore contacts where HubSpot has never been bbc before.

 

I receive (obviously) many emails from organisations that are not leads/contacts (e.g. emails from company X about their products, which would never be a contact, because I would never sell them anything), but HubSpot log all these organisations into my contacts. I cannot see the option to stop HubSpot doing this.

 

I have been on the online chat with HubSpot for about 1 hour. The girl trying to help me did her best. We answered together several unrelated questions, until she said go on the community and ask for help.

 

If anyone can help please it would be much appreciated. I am a business user trying to validate if my business could benefit from HubSpot. So far I am struggling with basic usability questions, and to find basic answers. The HubSpot staff on the chat are cute and helpful, but not very knowledgeable, and the material on HubSpot is either very generic (e.g. how to create or manage properties), but once you pass the basic, the material does not help troubleshoot what appears to be a usability management issue from my end.

38 Replies 38
LABN616398223
Participant

Interesting reads. Hubspot is clearly not interested in changing this functionality. It was very rude of someone to call this spamming an expected behaviour of a CRM that claims to be advanced and to use AI. If there was any intelligence being used at all at design level, you would save users a lot of time. Clearly, your priority is not improvement. Shocked to see the "expected behavior" comment. When the cure of a disease is worst then the disease itself, you dont call it a cure. I can confidently say the way hubspot has handled this issue 1- They are not intelligent to provide a cure 2- They make money out of this disease 3- They are not interested in resolving customer issues 4- Hubtspots thinks it may be a cure, but it might be a diseased cure. Very poor acknowledgement at support level. 
Hubspot and PamCotton You guys really need to up your game, you are wasting your user's time!
P.S hire less people like jennysowyrda if you wish to survive.

0 Upvotes
PamCotton
Solution
Community Manager

Hello @LABN616398223 

 

Thank you for reaching out and sharing your feedback. I apologize for the frustrations and business impact this has caused. Our product team will be providing the most updated information in the idea here

 

The product team last updated with “I will be reviewing this with the team and will post an update. We have a few upcoming features that should address some of this pain so I will share in the next couple of weeks as we have more details. Thank you!”

 

The best way to ensure your specific use case is associated with the idea will be to leave a comment on the idea. Doing so will also ensure you receive updates for this idea as well. 

 

Kindly,
Pam 

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View solution in original post

crourke
Member

Hi - FWIW I totally agree on this problem and seemingly no solution from HS. Like many I get emails from other people than those I am talking to about sales - e.g. family, suppliers, people trying to sell to me (and me replying to stop their emails - that ends up in HS).  Some things could be sensitive personal and you accidentally logged that thread for the rest of the company to see. Its such a basic problem and as others suggest a setting solution can be made to NOT log everything I email to HS. Make the default to not log to HS, but you need to actively choose to (through the BCC or the sales tool tick). 

0 Upvotes
MBisikiewicz
Member

I am new user trying to set a little sales team. 

This issue is the first one I have ...

Please make something about it !!!

0 Upvotes
PamCotton
Community Manager

Hello @MBisikiewicz, welcome to the Community, please upvote this idea here 

this will be the best resource to get more updates about this feature.

 

Kindly,

Pam

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0 Upvotes
LuvClip_dot_com
Member

Feb 22, 2021 and it appears to be working for me.  I've only been using HubSpot for a few days. I have my email address hooked up to Google Workspace and I have the HubSpot Chrome plugin installed and I've linked my business email address that Google Workspace is hosting with HubSpot.

 

When I sent myself an email (from one of my personal email accounts) and I got this option on the right side of my Gmail Inbox and the message was marked as unread. 

LuvClip_dot_com_0-1614124383135.png

I didn't click the "Add to HubSpot" because I don't want my personal email in my business HubSpot Contacts. 

 

When I opened the email and replied I got these two checkbox options....

LuvClip_dot_com_1-1614124692444.png

 

When I unchecked the "Log" checkbox I got this ...

 

LuvClip_dot_com_2-1614124823630.png

and...

LuvClip_dot_com_3-1614124862369.png

If I understand this correctly, future emails from my personal email address will NOT be tracked as long as they are in this list. 

 

and then uncheck the "Track" option...

 

LuvClip_dot_com_4-1614124954429.png

 

However, the "Track" option does not stay OFF by default on subsequent emails. It was back on when I continued sending messages back and forth. But the email address is not added to contacts. Yay!

 

LuvClip_dot_com_6-1614125296964.png

 

THANKS for fixing this HubSpot.   As a long time web software developer myself, I understand how challenging it can be to get ALL of the features exactly right for ALL of your users.  I do think that this is a good start for this feature.

 

 

 

TiphaineCuisset
Community Manager

Hi @LuvClip_dot_com 

 

Thank you for reaching out!

 

If you want to have the log & track boxed unchecked by default when composing an e-mail, you could change your log & track preferences by following those steps

 

Regarding the Never Log tool, I jut want to precise that this will never log emails sent to this specific recipient and not emails sent from the sender. You have more information on this here. 

 

Thank you!

Have a lovely day

Tiphaine


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YD
Participant

I have the same issues from time to time. good one. 

0 Upvotes
ThreadsHelp2018
Top Contributor

Hi there. We recently updated our article on this following feedback from our users in case this is helpful for others!