How to stop HubSpot creating contacts from all emails I receive in Outlook?SOLVE
Oct 4, 2018 11:47 AM
Hi, how do I stop Hubspot automatically creating a contact from all emails that come through into my Outlook. These are emails from new organisation I never emailed before, and therefore contacts where HubSpot has never been bbc before.
I receive (obviously) many emails from organisations that are not leads/contacts (e.g. emails from company X about their products, which would never be a contact, because I would never sell them anything), but HubSpot log all these organisations into my contacts. I cannot see the option to stop HubSpot doing this.
I have been on the online chat with HubSpot for about 1 hour. The girl trying to help me did her best. We answered together several unrelated questions, until she said go on the community and ask for help.
If anyone can help please it would be much appreciated. I am a business user trying to validate if my business could benefit from HubSpot. So far I am struggling with basic usability questions, and to find basic answers. The HubSpot staff on the chat are cute and helpful, but not very knowledgeable, and the material on HubSpot is either very generic (e.g. how to create or manage properties), but once you pass the basic, the material does not help troubleshoot what appears to be a usability management issue from my end.
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