How to stop HubSpot creating contacts from all emails I receive in Outlook?

[4952927]

Hi, how do I stop Hubspot automatically creating a contact from all emails that come through into my Outlook. These are emails from new organisation I never emailed before, and therefore contacts where HubSpot has never been bbc before.

I receive (obviously) many emails from organisations that are not leads/contacts (e.g. emails from company X about their products, which would never be a contact, because I would never sell them anything), but HubSpot log all these organisations into my contacts. I cannot see the option to stop HubSpot doing this.

I have been on the online chat with HubSpot for about 1 hour. The girl trying to help me did her best. We answered together several unrelated questions, until she said go on the community and ask for help.

If anyone can help please it would be much appreciated. I am a business user trying to validate if my business could benefit from HubSpot. So far I am struggling with basic usability questions, and to find basic answers. The HubSpot staff on the chat are cute and helpful, but not very knowledgeable, and the material on HubSpot is either very generic (e.g. how to create or manage properties), but once you pass the basic, the material does not help troubleshoot what appears to be a usability management issue from my end.

[PamCotton · Accepted solution]

@McCory , @Rico  @BillyBunter , thank you all for your feedback.

I wanted to bring to your attention this specific idea in our ideas forum here .

Where other users would like the same functionality there.

Upvoting here will alert our Product Team to the popularity of this request. Doing so will also auto-notify you if/when this functionality becomes available within HubSpot. You may read more about how that review process works here.

Kindly,

Pam

[PamCotton · Accepted solution]

Hello @LABN616398223 

Thank you for reaching out and sharing your feedback. I apologize for the frustrations and business impact this has caused. Our product team will be providing the most updated information in the idea here. 

The product team last updated with “I will be reviewing this with the team and will post an update. We have a few upcoming features that should address some of this pain so I will share in the next couple of weeks as we have more details. Thank you!”

The best way to ensure your specific use case is associated with the idea will be to leave a comment on the idea. Doing so will also ensure you receive updates for this idea as well. 

Kindly,
Pam 

[TitiCuisset]

Hi @LuvClip_dot_com 

Thank you for reaching out!

If you want to have the log & track boxed unchecked by default when composing an e-mail, you could change your log & track preferences by following those steps. 

Regarding the Never Log tool, I jut want to precise that this will never log emails sent to this specific recipient and not emails sent from the sender. You have more information on this here. 

Thank you!

Have a lovely day

Tiphaine

[MBisikiewicz]

I am new user trying to set a little sales team. 

This issue is the first one I have ...

Please make something about it !!!

[PamCotton]

Hello @MBisikiewicz, welcome to the Community, please upvote this idea here 

this will be the best resource to get more updates about this feature.

Kindly,

Pam

[crourke]

Hi - FWIW I totally agree on this problem and seemingly no solution from HS. Like many I get emails from other people than those I am talking to about sales - e.g. family, suppliers, people trying to sell to me (and me replying to stop their emails - that ends up in HS).  Some things could be sensitive personal and you accidentally logged that thread for the rest of the company to see. Its such a basic problem and as others suggest a setting solution can be made to NOT log everything I email to HS. Make the default to not log to HS, but you need to actively choose to (through the BCC or the sales tool tick). 

[LABN616398223]

Interesting reads. Hubspot is clearly not interested in changing this functionality. It was very rude of someone to call this spamming an expected behaviour of a CRM that claims to be advanced and to use AI. If there was any intelligence being used at all at design level, you would save users a lot of time. Clearly, your priority is not improvement. Shocked to see the "expected behavior" comment. When the cure of a disease is worst then the disease itself, you dont call it a cure. I can confidently say the way hubspot has handled this issue 1- They are not intelligent to provide a cure 2- They make money out of this disease 3- They are not interested in resolving customer issues 4- Hubtspots thinks it may be a cure, but it might be a diseased cure. Very poor acknowledgement at support level. 
Hubspot and PamCotton You guys really need to up your game, you are wasting your user's time!
P.S hire less people like jennysowyrda if you wish to survive.

[PamCotton · Accepted solution]

Hello @LABN616398223 

Thank you for reaching out and sharing your feedback. I apologize for the frustrations and business impact this has caused. Our product team will be providing the most updated information in the idea here. 

The product team last updated with “I will be reviewing this with the team and will post an update. We have a few upcoming features that should address some of this pain so I will share in the next couple of weeks as we have more details. Thank you!”

The best way to ensure your specific use case is associated with the idea will be to leave a comment on the idea. Doing so will also ensure you receive updates for this idea as well. 

Kindly,
Pam 

[dekoning_NL]

Any update on this after 2 years...? 

[KatieMcGregor]

5 years now... it is pretty fundamental that you don't want to add every email contact to your leads database. You just end up spending more time cleaning them out. Hardly a productivity tool!

[ThreadsSupport2]

Hi @katiemcgregor at Threads we develop business productivity tools and work with many Hubspot clients to support them syncing incoming and outgoing emails to overcome this challenges mentioned. Check out our blog post below to find out more.

https://threads.cloud/why-doesnt-hubspot-ingest-incoming-emails/

[xanbo]

I am very interested in this feature and I am commenting so I receive updates.

[DianaGomez]

Hi @xanbo Our product team will be providing the most updated information in the idea here. Please follow the idea thread to make sure you receive updates 🙂

Best, 

Diana

[AGreig]

Please sort this issue ASAP. Copper CRM has the 'option' to add an email address as a contact. Becuase Hubspot dosent integrate with Google contacts, The Zap I have set up to create a Google contact from Hubspot contact dosent work properly because it dosent have the required fields populated only from an email!

[PamCotton]

Hello @AGreig,  please upvote in our ideas forum here.  This will be where our product team will update in case it's created.

Kindly,

Pam

[ExecuServices]

This problem has a simple fix. 

Make it so incoming contacts can be categorized (like as "unassigned" as @jsc592 mentioned) however we would like. That way, for businesses like mine, where I get FAR more emails unrelated to sales, than I do about sales, we can just move over the contacts to leads or something like that as we choose. 

I just do not want every contact to be labeled a lead. 

[timothy2]

We aslo need to delete "unassigned" companies in addition to "unassigned" contacts.  There are 3 steps involved to clear 1 unwanted email - the email, the new contact, and the new company.  So we need to delete the unwanted emails, which is a must with or without optional contact creation.  Then we need to delete the unassigned contacts and companies periodically.

[PamCotton]

Hello @timothy2 , please upvote in our ideas forum here. Where other users would like the same functionality there.

Upvoting here will alert our Product Team to the popularity of this request. Doing so will also auto-notify you if/when this functionality becomes available within HubSpot.

Thank you,

Pam

[jsc592]

Not sure if this helps at all, but when you go to the Contacts page there is an option called 'Unassigned Contacts'. For me, this is where all of the contacts go who I haven't replied to in the Conversations section. So I can bulk select and delete them from there. Not ideal, but works for me at the moment. Would love to see an option in the future though!

[McCory]

It is absolutly BONKERS that this is an issue. I think everyone gets more non-customer emails than customer/cleints emails!!! I just started with Hubspot yesterday and was really liking it until I realized this is happening and there is no fix for it. I'm accountant and get tons of statement notifications from clients accounts that are useless to me along with informational emails, newsletters, etc. I will spend more twice as much time cleaning up my non contacts then this application will save me!! This makes Hubspot look rinky dink and will cause me to look elsewhere and not even try to work with it. I had really high hopes for hubspot and it growing along with my business. Probabaly not now. smh....

[PamCotton · Accepted solution]

@McCory , @Rico  @BillyBunter , thank you all for your feedback.

I wanted to bring to your attention this specific idea in our ideas forum here .

Where other users would like the same functionality there.

Upvoting here will alert our Product Team to the popularity of this request. Doing so will also auto-notify you if/when this functionality becomes available within HubSpot. You may read more about how that review process works here.

Kindly,

Pam

[CTOFromBordeaux]

Given we are 5 years on from the original post and 50 upvotes, has anything been done about this issue?

[ThreadsSupport2]

Hi @CTOFromBordeaux we are very aware of this ongoing issue and work with many clients to support them syncing incoming and outgoing emails, only for the contacts where they want to track the communication. Check out of blog post below.

https://threads.cloud/why-doesnt-hubspot-ingest-incoming-emails/