How to stop HubSpot creating contacts from all emails I receive in Outlook?SOLVE
Oct 4, 2018 11:47 AM
Hi, how do I stop Hubspot automatically creating a contact from all emails that come through into my Outlook. These are emails from new organisation I never emailed before, and therefore contacts where HubSpot has never been bbc before.
I receive (obviously) many emails from organisations that are not leads/contacts (e.g. emails from company X about their products, which would never be a contact, because I would never sell them anything), but HubSpot log all these organisations into my contacts. I cannot see the option to stop HubSpot doing this.
I have been on the online chat with HubSpot for about 1 hour. The girl trying to help me did her best. We answered together several unrelated questions, until she said go on the community and ask for help.
If anyone can help please it would be much appreciated. I am a business user trying to validate if my business could benefit from HubSpot. So far I am struggling with basic usability questions, and to find basic answers. The HubSpot staff on the chat are cute and helpful, but not very knowledgeable, and the material on HubSpot is either very generic (e.g. how to create or manage properties), but once you pass the basic, the material does not help troubleshoot what appears to be a usability management issue from my end.
Solved! Go to Solution.
Aug 24, 2020 10:05 AM
I wanted to bring to your attention this specific idea in our ideas forum here .
Where other users would like the same functionality there.
Upvoting here will alert our Product Team to the popularity of this request. Doing so will also auto-notify you if/when this functionality becomes available within HubSpot. You may read more about how that review process works here.
Jan 19, 2021 3:34 PM - edited Jan 29, 2021 3:52 PM
Thank you for reaching out and sharing your feedback. I apologize for the frustrations and business impact this has caused. Our product team will be providing the most updated information in the idea here.
The product team last updated with “I will be reviewing this with the team and will post an update. We have a few upcoming features that should address some of this pain so I will share in the next couple of weeks as we have more details. Thank you!”
The best way to ensure your specific use case is associated with the idea will be to leave a comment on the idea. Doing so will also ensure you receive updates for this idea as well.