How to solve the error importing contacts: INVALID OBJECT ID

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DWeb8
Member

I'm trying to import some contacts and created a Contact ID column to avoid duplication, but I'm getting an error with the new contacts. INVALID OBJECT ID

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karstenkoehler
Solution
Hall of Famer

Hi @DWeb8,

 

This is not the "official" HubSpot contact ID. The HubSpot contact ID is not a running number, it's automatically assigned by HubSpot and cannot be changed. You would have to export it first before you can use it in an import:

 

karstenkoehler_0-1625576460667.png

 

That's why HubSpot is returning the error. Either you export the contact ID first or you remove the column. HubSpot will then update and deduplicate contacts by their email address.

 

Best regards!

Karsten Köhler
Digital Marketer | HubSpot Freelancer | CRM Consultant

Beratungstermin mit Karsten vereinbaren


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karstenkoehler
Hall of Famer

Hi @DWeb8,

 

When you see this error, you must have selected the checkbox to update existing records using [object] IDs. HubSpot was not able to import these contact because it couldn't match the object ID listed in the file to an existing ID in HubSpot.

 

For a solution, you could either unselect that checkbox (if you're not updating or associating existing objects) or export your existing records first to get the correct object IDs.

 

Best regards!

Karsten Köhler
Digital Marketer | HubSpot Freelancer | CRM Consultant

Beratungstermin mit Karsten vereinbaren


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DWeb8
Member

I actually create a column in the spreadsheet with the Contact Id, my intention was to export some data without duplicating others that were already in Hubspot.

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karstenkoehler
Hall of Famer

Hi @DWeb8,

 

HubSpot will deduplicate by email address automatically. If you've selected the option to update contacts by contact ID, each contact in your import file needs the ID. Could you confirm that you've set up your import file that way and that you've previously exported the IDs from HubSpot?

 

Any new contacts without an ID could be imported in a second batch.

 

Best regards

Karsten Köhler
Digital Marketer | HubSpot Freelancer | CRM Consultant

Beratungstermin mit Karsten vereinbaren


Did my post help answer your query? Help the community by marking it as a solution.

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DWeb8
Member

Everyone had a contact ID

sheet.png

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karstenkoehler
Solution
Hall of Famer

Hi @DWeb8,

 

This is not the "official" HubSpot contact ID. The HubSpot contact ID is not a running number, it's automatically assigned by HubSpot and cannot be changed. You would have to export it first before you can use it in an import:

 

karstenkoehler_0-1625576460667.png

 

That's why HubSpot is returning the error. Either you export the contact ID first or you remove the column. HubSpot will then update and deduplicate contacts by their email address.

 

Best regards!

Karsten Köhler
Digital Marketer | HubSpot Freelancer | CRM Consultant

Beratungstermin mit Karsten vereinbaren


Did my post help answer your query? Help the community by marking it as a solution.

View solution in original post

webdew
Top Contributor | Diamond Partner

Hi @DWeb8 ,

There might be a probability that you have not created a similar property in your hubspot account because of which mapping is not done properly and it is encountering an error.
What you can do is to first create an exactly same property in your hubspot then again try to import contacts. 

Hope this helps!


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Thanks and Regards.

DWeb8
Member

But what's giving error is the object ID, I selected to import single objects.

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