CRM

EileenRomito
Participant

How to remove phone number from a contact?

SOLVE

I have a contact with one phone number, and it turns out that is the wrong number. I do not have the correct number for this contact (yet), but would like to remove the old/incorrect number so it doesn't get called again. 

It seems like once you enter a phone number on a contact, you can't remove it unless it's replaced with another number! Is that right? There surely must be a way to remove a phone number from a contact, since it's not a required field on the contact anyway. Am I blind and missing something?

1 Accepted solution
karstenkoehler
Solution
Hall of Famer | Partner
Hall of Famer | Partner

How to remove phone number from a contact?

SOLVE

Hi @EileenRomito,

 

Is number formatting applied to the phone number? If so, click 'Remove number formatting', deleting the number afterwards should work.

 

Best regards

Karsten Köhler
HubSpot Freelancer | RevOps & CRM Consultant | Community Hall of Famer

Beratungstermin mit Karsten vereinbaren

 

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View solution in original post

2 Replies 2
LBosworth3
Participant

How to remove phone number from a contact?

SOLVE

No intuitive - but it worked!

karstenkoehler
Solution
Hall of Famer | Partner
Hall of Famer | Partner

How to remove phone number from a contact?

SOLVE

Hi @EileenRomito,

 

Is number formatting applied to the phone number? If so, click 'Remove number formatting', deleting the number afterwards should work.

 

Best regards

Karsten Köhler
HubSpot Freelancer | RevOps & CRM Consultant | Community Hall of Famer

Beratungstermin mit Karsten vereinbaren

 

Did my post help answer your query? Help the community by marking it as a solution.