Nov 30, 2020 3:21 AM - edited Nov 30, 2020 3:31 AM
I recently discovered this smart way to create and maintain a 'Today's date' property using workflows. This can then be used in reporting, workflows and lists.
To do this you can follow these steps:
1) Create a custom date field property
2) Create a contact-based workflow with the enrollment triggers 'Today's date is known' OR 'Today's date in unknown'.
3) Turn on re-enrollment for 'Today's date is known'.
4) Add an if/then branch action with the trigger 'Today's date is known'.
5) After the NO branch add the action 'set property value' and then set 'Today's date' to the 'date of step'.
6) After the YES branch add the the action 'set property value' and then set 'Today's date' to the 'date of step'.
7) The last steps after the YES branch will be a delay. To do this you will chose 'delay until a day or time' and then choose 00:15 or any other time after midnight.
This workflow will then work in the backround to always make sure each contact has today's date saved as the value on their record. The same can be repeated for company and deal properties.
Dec 6, 2020 11:51 PM
Thanks for providing this workaround solution. I hope it can help some people.
We did something like this in our company's hubspot account, and the solution worked on the first day, but ultimately did not work for us as a longterm solution.
1) we have hundreds of thousands of contacts, so this workflow is constantly calculating, and this has processing issues, which eventually breakdown and give incorrect data. It will be even worse for Deals data (millions)... like a perpetual for loop, constantly calculating.
2) some of our dates continued to update, and others became "frozen" on a particular date, which allows our users to create new reports using this column, but the output of the reports they create are wrong, and they won't know, unless they troubleshoot individual contacts to see where the workflow failed.
3) This kind of workflow is a perfect example of when Hubspot should make a feature, and not require users to build "expensive workflows" to solve a simple problem.
We have asked for a "Today's Date" feature to be added, with "Time Between" capabilities. We even directly wrote to the VP of Global Customer Support (David Hunt) on October 14th, 2020. Many people agree, it is shocking/disappointing that Hubspot does not provide this feature "out-of-the-box". Of course, all will be forgiven if we receive this feature soon 😉 We have waited 2 months, let's see how long it takes Hubspot to give users a necessary feature (this is not a UI nice-to-have feature, this is a business intelligence 'must-have' feature).
Right now, we are forced to export our data into a data warehouse, converting Hubspot data into database tables, and then we do the getdate() calculations in SQL and build our automated reports this way. Or, in spreadsheets. Hubspot has become the thorn in our side -- a platform that requires us to use workarounds and ultimately just need to workaround Hubspot entirely, using other platforms to build our automated reports.
Jan 19, 2021 3:50 AM
Hi @OliviaB, and thanks for your explanation.
I've tried this (as a deal property instead of a contact property) and I have a question: even though I have turned on the re-enrollment for "today's date is known" and set up a delay until 00:05am, deals did not re-enroll so the date was not automatically updated. Do you know why this might be happening?
Feb 1, 2021 5:27 PM
Also having the same issue where deals are not re-enrolling into the workflow..... super annoying.
Is there a way to flick deals back anf forward between the same automation? ie. duplicate the workflow above and have the last step delay until 12:15 am and then send to the other identical workflow?
Feb 2, 2021 5:29 AM
@peterthegrant It's not possible to make loops, Hubspot detects it and doesn't allow it. However, I've been able to fix this issue with the enrollment and re-enrollment triggers and re-enrollment settings of the 2 pictures bellow.
You will need to delete the delay until 12:15, otherwise every day the date will change a bit later and it will become a problem because "today's date" will change in the middle of the day. Anyway, with this re-enrollment settings the delay is not needed anymore.
Tip: use this setting to make sure that the updates happen during the night and your colleagues always see the right time 🙂
I hope it works well for you!
Feb 5, 2021 9:01 AM - edited Feb 5, 2021 9:37 AM
@helenasolsona Do you have a similar workaround for the Contacts module? It doesn't seem like within Contacts that I can add a condition like " X has not been updated in the last Y" and the delay isn't working for me either. Trying to play with conditions to see if I can find something that for sure would update once per day.
EDIT: In case it helps anyone, I figured out a method that worked for today though haven't verified it works for multiple days (though I don't see a reason it shouldn't).
I created an active list with the following criteria (despite the condition name, this seems to work for records where the date is more than or equal to 1 day ago):
Then I created a workflow that enrolls (and has a re-enrollment trigger) on the list membership:
Feb 18, 2021 5:07 PM
Here is my solution to a date stamp for Today's Date in Deals, similar to the solution by @helenasolsona :
It works well for Deals, but we only have hundreds, not millions.
It would really help to have a Today's date option built in to the Time Between date calculation properties so we don't have to use a workaround like this.
I'm hoping HubSpot can make the date calculation options much more robust soon.
Feb 23, 2021 6:50 AM
@CBader found this after a long time designing a workflow with a clone of itself that it can enroll so each runs on alternating days, each accomplishing the same task of setting a Today's Date stamp.
What really held me up - using a delay until midnight and an enrollment trigger of Today's Date = Known isn't sufficient because HS thinks the deal is still in the workflow when the workflow is finishing, so Today's Date won't work as a re-enrollment trigger. It lets you set it up won't actually re-enroll deals.
I'm testing your method with one deal but it seems promising and I should be able to delete the two near-identical workflows I made. Thanks!
Mar 1, 2021 1:35 PM
@woody - I discovered this too when I tried to make a Today's Date field in Contacts. Contacts cannot re-enroll based on a date field, but Deals can. I had to completely scrap the approach I used in Deals and start over with a different approach for Contacts.
Instead of a Today's Date field in Contacts, I ended up using a Contact-based workflow of the type "Center on a date property" as a workaround.
It is frustrating that Contacts and Deals are different this way.
I hope that this example for re-enrolling Contacts based on date is helpful.
Mar 4, 2021 5:01 AM - edited Mar 4, 2021 5:02 AM
@CBader : I have found a way to make date stamp for Today's Date field in Contacts. But it need 3 workflows.
So that when workflow A finished, it will trigger workflow B, and when workflow B finished, it will enroll into workflow A. And I set a 30 minutes delay to make sure the contacts enroll to to workflow A when they have gone out workflow A. Because a slight lag in the workflows might cause some contacts to enroll into workflow A before they leave. 30 minutes is a bit extreme for workflow latency, but redundancy is better than lack.
And finally, workflow C is for contacts whose Today's Date field is unknown:
The combination of these 3 workflows worked for me for the past few days, and so far there haven't been any contacts go wrong. My current database is about 14000 contacts.
Feb 23, 2021 6:39 PM
Mar 11, 2021 5:22 AM
Ok, so I'm not the only one who thinks it's a little crazy that we can't use something like 'Today'
Has anyone from HubSpot confirmed why these contacts are not enrolling? I have built out mine with delays, seems like it should work, but I'll need to wait on the schedule to confirm.
It's essentially the same as the original solution by Olivia. Difference is I do the delay in the Yes branch before executing the step to 'set property value' to 'date of the step'.
My workflow starts after Midnight and will enroll all the contacts. (We have 5k-6k currently, should stay under 10k for quite sometime) The Unknown branch will set the date immediately, the Yes branch will give it an hour delay befor hitting all of those. It will re-enroll if the Date is Known, but won't re-enroll if unknown. In reality, no contact that ever re-enrolls will ever have a blank value.
Apr 8, 2021 10:44 AM
@OliviaB Are there any updates from the Hubspot side? Seems like everyone is having to use tools outside of HubSpot or game the system to get a simple requirement so we can use calculated properties effectively or use for BI reporting. Any updates would be great.
Apr 8, 2021 2:15 PM
I sent a direct request to VP of Global Customer Support (David Hunt) on October 14th, 2020 -- still no word, no progress.
What can the community do to push Hubspot decision makers to prioritize a 2-week sprint for a dev team to add this feature?
Or maybe they ignore this feature because a Hubspot employee said there is a workaround and we don't need the feature?
There should be a fulltime dev team making enhancements, and prioritizing "must-have" features, and this feature should have been lifted to the top of priorities last year (or actually, this feature should have been built into the original version1, out of the box).
Because we don't have this feature, I've given up on Hubspot and do 90% of reporting outside of Hubspot. The charting tools are weak, Hubspot doesn't have a web-based SQL editor to query on HS data (which would solve the today's date problem with getdate() and datediff functions), and it doesn't have must-have features like Today's Date. Customer support is excellent, but even when they made these workflows for us, it broke and gave incorrect data. The workaround workflows is not a suitable solution.
@PamCotton @OliviaB Tell whoever prioritizes the dev team for enhancements to call me, and I will explain face to face if need be. Or come and try your best workflows in our system and give us a Today's Date without it blowing up. Customer Support couldn't do it. It worked for 1 day and then broke, giving wrong data.
Quite unhappy with the response on this feature.
Apr 8, 2021 5:56 PM
Hello @bi_developer, thank you for your feedback, I would like to apologize for the frustrations, data issues, and business impact this has caused.
At the moment our best recommendation is to please leave your feedback on the idea you specifically share, Upvoting in that idea will specifically alert our Product Team to the popularity of this request. Doing so will also auto-notify you if/when this functionality becomes available within HubSpot. You may read more about how that review process works here.
May 16, 2021 8:26 PM
Hi Pam, regardsing your recommendation to @bi_developer "leave your feedback on the idea you specifically share, Upvoting in that idea will specifically alert our Product Team to the popularity of this request. " Haven't they already don that here? And I understand the concept of counting upvotes to determine interest but there are so many legs to the same topic just counting upvotes to one particular post total underestimates the criticality of resolving this issue.
From what I've read customers have been posting for years, not weeks or even months, requesting a solution to this issue yet the best answer is to post more requests and wait? Even a letter to the VP of Customer Service received no response! Maybe if HubSpot shared an active list of issues they are currently working on solving that is more important than this we'd be a little more patient. I am a new customer to HubSpot and am seriously questioning the decision to continue with this CRM, therefore, I'm sure others are too. Please give us confidence we made the right decision by not only listening to our concerns but promptly resolving them.