How to assign conversations based on time shifts?
Oct 21, 2020 9:58 AM - edited Oct 22, 2020 8:41 AM
I am having a hard time setting up a mailbox assignment for users. I have 3 colleagues who should be assigned new conversations based on when they arrive.
Currently, in the mailbox automation options, I've set it to be assigned to a contact's owners. So that's a start. I need to figure out how to assign a contact owner based on their availability. In team management settings, I can manually set availability. However, being away did not assign another next available user.
Any ideas on this?