How do I stop HubSpot creating a contact when I send an email?

SOLVE
New Contributor

I'm using the free version of HubSpot CRM. According to this answer https://community.hubspot.com/t5/CRM/Difference-between-Log-to-CRM-and-Track-Email/td-p/32485, you can "uncheck log to CRM" but where do I find that option?

 

Thanks in advance!

Reply
0 Upvotes
2 Accepted solutions

Accepted Solutions
Highlighted
Community Thought Leader

The 'uncheck log to CRM' option is only available when sending email via HubSpot-connected email clients -- e.g., Gmail, Outlook. All email sent from WITHIN the HubSpot CRM includes logging that cannot be disabled.

Hope that helps.

 

Best,
Frank

 

MFrankJohnson-dot-com-HubSpot-Community-banner-gif-v20190817

Community Thought Leader

Yep. Please mark as solved. Smiley Happy

Hope that helps.

 

Best,
Frank

 

MFrankJohnson-dot-com-HubSpot-Community-banner-gif-v20190817

Reply
0 Upvotes
5 Replies 5
Highlighted
Community Thought Leader

The 'uncheck log to CRM' option is only available when sending email via HubSpot-connected email clients -- e.g., Gmail, Outlook. All email sent from WITHIN the HubSpot CRM includes logging that cannot be disabled.

Hope that helps.

 

Best,
Frank

 

MFrankJohnson-dot-com-HubSpot-Community-banner-gif-v20190817

New Contributor

Thanks MFrankJohnson for your response.

 

I am sending email via HubSpot-connected Gmail but can't see the 'uncheck log to CRM' option.

hubspotscreenshot1.png

 

Am I looking in the wrong place?

 

Thanks again!

Reply
0 Upvotes
Community Thought Leader

hubspot-one-to-one-email-log-track-checkboxes.png

 

Hope that helps.

 

Best,
Frank

 

MFrankJohnson-dot-com-HubSpot-Community-banner-gif-v20190817

Reply
0 Upvotes
New Contributor

Thanks MFrankJohnson,

 

I didn't realise that the Log tickbox would also stop the creation of a contact.

 

Thanks again!

Reply
0 Upvotes
Community Thought Leader

Yep. Please mark as solved. Smiley Happy

Hope that helps.

 

Best,
Frank

 

MFrankJohnson-dot-com-HubSpot-Community-banner-gif-v20190817

Reply
0 Upvotes