How do I see all contacts with a bounced email?

SOLVE
SeanT
Member

How do I see all contacts with a bounced email in the Hubspot CRM?

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1 Accepted solution

Accepted Solutions
Phil_Vallender
Solution
Most Valuable Member | Elite Partner

Hi @SeanT

 

One way is to create a view of contacts with the property 'Emails bounced' is greater than 0. 

 

The other way is to do an export of all unsubscribes and bounces and analyse that data in Excel - as described here: How do I export a list of unsubscribed and bounced contacts?

 

Hope this helps.

Phil Vallender | Inbound marketing for B2B technology companies

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7 Replies 7
Phil_Vallender
Solution
Most Valuable Member | Elite Partner

Hi @SeanT

 

One way is to create a view of contacts with the property 'Emails bounced' is greater than 0. 

 

The other way is to do an export of all unsubscribes and bounces and analyse that data in Excel - as described here: How do I export a list of unsubscribed and bounced contacts?

 

Hope this helps.

Phil Vallender | Inbound marketing for B2B technology companies

View solution in original post

davidoudiette
Participant

That only works for marketing emails.

arthursamuel
Participant

Yeah, is there a way to see what contacts have had emails bounced not through marketing emails. 

prozakis
Top Contributor

Can someone reply to this crucial question ?

 

We need to get rid of bounced emails from our system. They are a lot. Our database counts more than 20,000 contacts.

How are we supposed to trace the bounced emails ? One by one ?

 

And one more thing. Some of the Bounced email show that are opened by the recipient ...

How is that possible ?

LRN
Member

We have the same issue: some of the emails bounced but strangely, the receipient still opened them...?

0 Upvotes
wiebke_m
Participant

Next to just the info of someone having bounced, I would also like to sort it in hard bounces and soft bounces. Is this possible?

0 Upvotes
dkeir
Participant

This probably won't help most of you but you can use the property "email hard bounce reason" is known to filter your contacts who have bounced.  This worked for what I needed.