Sep 20, 2020 12:59 PM
After attending a trade event, I'm sending a lot of outbound followup emails so these are all going to the top of my activity feed.
Some clients are replying and so I want to find these messages becasue they are really important. The problem is that with all my outbound messages, I am losing sight of inbound replies.
So how can I filter so that I get a an activity list filtered to show inbound or received emails excluding outbound emails?
Sep 21, 2020 2:32 AM
Hi @SteveVenton ,
Thank you for sharing your question in the HubSpot Community.
You can add a filter in your Contacts dashboard to only see the contacts who recently responded to your email(1:1).
After setting up this filter, you can view the contacts who responded to your sales email.
Since I didn't find "contact's response" related filter in the Activity Feed, I think this is the closest we can do to achieve your goal.
Let me know what you think!
Sep 21, 2020 11:32 AM
Thanks for the suggestion. This is helpful and does partially achive what I'm looking for.
Unfortunatly this filter misses emails sent that are not replies to an outbound email, so I guess there is a feature reqeust here to be able to filter and sort contacts by the date of the *last received inbound* activity.
I'm therefore wondering if in Gmail itself if there is a way to identify (and filter) emails that have been receieved from Hubspot contacts as this would achieve the outcome that I'm looking for as a temporary work around.
Sep 21, 2020 10:17 PM