Helpdesk Teams / Summary

[JJ9]

Hi there, 

we have teams set in HS. 

BUT, I am looking at "Summary - > Team availability" and do not see all members there. 

I can not modify this section. 

So my question is, why I do not see all members? 

I checked, if there are just "main" members, but it is not the case. 

Any idea how to set this overview correctly? 

Thanks

Jana

[JJ9]

Hi Pam, 

I see in my team 17 users, 6 are main team members. 

It seems, that I can not manage acces for Helpdesk for users separately. I mean, as in Inbox. 

In this summary in Helpdesk I can see just 3 users

Can you help me out? What and where should be set differntly, so I can see here just member of my specific team? 

Thanks

Jana

[PamCotton]

Hey @JJ9,

Please ensure the right users are assigned to the correct team in Settings > Users & Teams. (More information here). Also, confirm that the required users have the correct permissions under Settings > Helpdesk.

Kindly,

Pam

[PamCotton]

Hey @JJ9, thank you for your message. 

The issue might be related to team configuration, user permissions, or filters in the "Summary" view. Please ensure all members are correctly assigned to the team, and check if there are any filters or restrictions in place.

If the issue persists, could you share more details, such as the steps you’re following and whether the missing members appear elsewhere? I’ll be happy to assist further.

Kindly,

Pam