Helpdesk - Hide conversations
Hi together,
I am looking for explanation, what are the advantages of hiding a conversation-email in Helpdesk:
Does it mean, that customer does not see this one in our customer portal?
However, just me, as a user (or Admin), can unhide this conversation, I really do not get the advantage for other reasons.
Thanks for explanation.
Br,
Jana
Helpdesk - Hide conversations
Helpdesk - Hide conversations
Hey @JJ9 -- this is a standard feature that cannot be disabled, but you do not have to use it or hide any emails!
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Helpdesk - Hide conversations
Hi @JJ9! As @Jnix284, @danmoyle, and @Adriane mention in the thread Confidentiality of Emails in Help Desk, the hide function hides these messages from all users and is typically used to conceal sensitive information.
Best,
Kennedy
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Join us on March 27th at 12 PM for the Digital Essentials Lab, an interactive session designed to redefine your digital strategy! Engage with expert Jourdan Guyton to gain actionable insights, participate in live Q&A, and learn strategies to boost your business success. Don't miss this opportunity to connect and grow—reserve your spot today! |
| Did you know that the Community is available in other languages? Join regional conversations by changing your language settings ! |
