Help with Monthly Deals with AutoRenewSOLVE
Feb 12, 2019 12:03 PM
I am currently attempting to figure out what is the best way to treat our monthly deals. For context, currently, we put in our monthly deals with a duration of 11 months and update upon completion of contract -- either churn for full year. We are struggling to come up with a way to capture our monthly deals and are looking for some best practices. Any help would be greatly appreciated!
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Feb 24, 2019 5:08 AM
Software is annoying – as you've probably learned. Personally I prefer to fit the software around the business processs rather than make the software dictate the business process.
(No, I don't get out much)
In the example I talked about previously we set a Renewal Date (for the Company) and then enrolled the Primary Contact (of the Company) in a Workflow which creates a new "Renewal" Deal based on the Company Renewal Date. This way we ended up with an annual Deal history which is easy to see in the CRM.
When we set up the system there were only HubSpot Workflows for Contacts (now you can create Workflows based on Contacts, Companies or Deals). To overcome this limitation we created a Workflow that triggered a Webhook (a Webhook triggers code on a different server). The Webhook allowed us to write custom code that then added a Deal - via the HubSpot API - with the properties we needed e.g. Renewal Date, Price, etc.
Based on your post (and what we've done for our clients) I would use a Webhook - which triggers on "closed won" to create a new Deal with a Close Date in the future (assuming you have an annual renewal – one year in the future).
Access to Webhooks and Workflows will depend on what HubSpt subscription you have.
Lots of assumptions here... one of which is that it would probably require custom code – HubSpot cannot handle Date math, nor anything else particularly complex with Workflows.
Also, I recommend taking propeties from the Company - not the Deal - because over time the Company could change but you want the Deals to represent a particular time. For example if you have a Deal for 2018 based on a Company turnover it could change in 2019 - if you copy the Deal Property it may not reflect the Company change... which all depends on your data and your business process.
Happy to meet online and discuss your business process - there are so many subtleties that will make a difference to how you systemise your business process... send me a message and we can arrange a meeting.
I'm based in New Zeland which is why I'm replying at an odd hour.