CRM

CIuras
Member

Having trouble editing the contacts and companies

Hello, I have been trying for a week to clean out the crm contacts and companies, but it says i do not have the permissions even though my boss has tried multiple times to activate them. I have screenshots attached. What should we do ?

Screen Shot 2025-01-13 at 9.46.05 AM.png

 

3 Replies 3
BérangèreL
Community Manager
Community Manager

Having trouble editing the contacts and companies

Hi @CIuras and welcome, we are delighted to have you here! 🎉

Thanks for asking the HubSpot Community!

I see that you have a Free Account and therefore not access to HubSpot Support.

I understand that you cannot edit contacts. Please let me know if that's not the case.

Is that only 1 contact or all contacts?
Are these contacts assign to you?

The more info, screenshots (without sensitive/confidential information), and details you can provide, the better the Community can assist.


I'd like to share these resources that might help you:

- HubSpot user permissions guide
- Manage user permissions

Also, I'd love to ask our Top Experts to join this conversation: Hi @karstenkoehler, @danmoyle and @AdamLPW do you have suggestions to help @CIuras, please?

Have a great weekend and thanks so much! ❤️

Best,
Bérangère


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karstenkoehler
Hall of Famer | Partner
Hall of Famer | Partner

Having trouble editing the contacts and companies

Hi @CIuras,

 

This looks like a bug and I'd recommend reaching out to HubSpot support (via the ? in the menu bar) directly – by chat or email.

 

Also, assuming that these contacts have not consented to their data being shared publicly, I'd recommend removing that second screenshot or blurring it. cc @CommunityTeam

 

Best regards!

Karsten Köhler
HubSpot Freelancer | RevOps & CRM Consultant | Community Hall of Famer

Beratungstermin mit Karsten vereinbaren

 

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CIuras
Member

Having trouble editing the contacts and companies

Hi, I had contacted support just before this but they could not figure it out. They told me to post on here but I will try contacting them again. Thank you.

0 Upvotes