CRM

THawkins
Participante

HELP! My emails won't stop coming into the system for non leads

resolver

I've asked for help on this and I'm at my wits end.  I love this product, but we are not ready for the paid version for me to get help.  ALL of my emails from everyone are coming into the system and creating contacts.  How do I make this stop? All other systems I could tell it to ignore them if they are not already entered.  Please help!

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christopher-RVO
Solução
Conselheiro(a) de destaque | Parceiro Diamante
Conselheiro(a) de destaque | Parceiro Diamante

HELP! My emails won't stop coming into the system for non leads

resolver

@THawkins  Are you using gmail or outlook? You can configure your log and track settings via this article here. 

 

If this post helped to solve what you were looking for, please mark this as an accepted solution. Happy HubSpotting!


Christopher Barnett - VP of Revenue at Aptitude 8


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franksteiner79
Solução
Conselheiro(a) de destaque

HELP! My emails won't stop coming into the system for non leads

resolver

Hi @THawkins 

 

In addition to @christopher-RVO's recommendation can you confirm if how you have connected your email?

 

HubSpot provided two options: 

1. Connecting a personal email

2. Setting up a conversations inbox

 

From what you are describing it sounds like you have done number 2 instead of number 1.

 

Frank

Found my comment helpful? Great! Please mark it as a solution to help other community users.


Frank Steiner

Marketeer | HubSpot Expert | CRM Consultant

InboundPro

Let's Talk About Your Project

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franksteiner79
Solução
Conselheiro(a) de destaque

HELP! My emails won't stop coming into the system for non leads

resolver

Hi @THawkins 

 

In addition to @christopher-RVO's recommendation can you confirm if how you have connected your email?

 

HubSpot provided two options: 

1. Connecting a personal email

2. Setting up a conversations inbox

 

From what you are describing it sounds like you have done number 2 instead of number 1.

 

Frank

Found my comment helpful? Great! Please mark it as a solution to help other community users.


Frank Steiner

Marketeer | HubSpot Expert | CRM Consultant

InboundPro

Let's Talk About Your Project
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THawkins
Participante

HELP! My emails won't stop coming into the system for non leads

resolver

You were correct.  We use gmail and I had used the conversations inbox.  I have corrected that.  Thank you!

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christopher-RVO
Solução
Conselheiro(a) de destaque | Parceiro Diamante
Conselheiro(a) de destaque | Parceiro Diamante

HELP! My emails won't stop coming into the system for non leads

resolver

@THawkins  Are you using gmail or outlook? You can configure your log and track settings via this article here. 

 

If this post helped to solve what you were looking for, please mark this as an accepted solution. Happy HubSpotting!


Christopher Barnett - VP of Revenue at Aptitude 8


THawkins
Participante

HELP! My emails won't stop coming into the system for non leads

resolver

Thank you! I was able to make some changes.  I think those were the settings I was looking for.  Resolved for now, I think.  

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