CRM

THawkins
Teilnehmer/-in

HELP! My emails won't stop coming into the system for non leads

lösung

I've asked for help on this and I'm at my wits end.  I love this product, but we are not ready for the paid version for me to get help.  ALL of my emails from everyone are coming into the system and creating contacts.  How do I make this stop? All other systems I could tell it to ignore them if they are not already entered.  Please help!

0 Upvotes
2 Akzeptierte Lösungen
christopher-RVO
Lösung
Autorität | Diamond Partner
Autorität | Diamond Partner

HELP! My emails won't stop coming into the system for non leads

lösung

@THawkins  Are you using gmail or outlook? You can configure your log and track settings via this article here. 

 

If this post helped to solve what you were looking for, please mark this as an accepted solution. Happy HubSpotting!


Christopher Barnett - VP of Revenue at Aptitude 8


Lösung in ursprünglichem Beitrag anzeigen

franksteiner79
Lösung
Autorität

HELP! My emails won't stop coming into the system for non leads

lösung

Hi @THawkins 

 

In addition to @christopher-RVO's recommendation can you confirm if how you have connected your email?

 

HubSpot provided two options: 

1. Connecting a personal email

2. Setting up a conversations inbox

 

From what you are describing it sounds like you have done number 2 instead of number 1.

 

Frank

Found my comment helpful? Great! Please mark it as a solution to help other community users.


Frank Steiner

Marketeer | HubSpot Expert | CRM Consultant

InboundPro

Let's Talk About Your Project

Lösung in ursprünglichem Beitrag anzeigen

0 Upvotes
4 Antworten
franksteiner79
Lösung
Autorität

HELP! My emails won't stop coming into the system for non leads

lösung

Hi @THawkins 

 

In addition to @christopher-RVO's recommendation can you confirm if how you have connected your email?

 

HubSpot provided two options: 

1. Connecting a personal email

2. Setting up a conversations inbox

 

From what you are describing it sounds like you have done number 2 instead of number 1.

 

Frank

Found my comment helpful? Great! Please mark it as a solution to help other community users.


Frank Steiner

Marketeer | HubSpot Expert | CRM Consultant

InboundPro

Let's Talk About Your Project
0 Upvotes
THawkins
Teilnehmer/-in

HELP! My emails won't stop coming into the system for non leads

lösung

You were correct.  We use gmail and I had used the conversations inbox.  I have corrected that.  Thank you!

0 Upvotes
christopher-RVO
Lösung
Autorität | Diamond Partner
Autorität | Diamond Partner

HELP! My emails won't stop coming into the system for non leads

lösung

@THawkins  Are you using gmail or outlook? You can configure your log and track settings via this article here. 

 

If this post helped to solve what you were looking for, please mark this as an accepted solution. Happy HubSpotting!


Christopher Barnett - VP of Revenue at Aptitude 8


THawkins
Teilnehmer/-in

HELP! My emails won't stop coming into the system for non leads

lösung

Thank you! I was able to make some changes.  I think those were the settings I was looking for.  Resolved for now, I think.  

0 Upvotes