Hi Daniel, I was investigating a similar issue to yours that was resolved through the following steps:
There are a few things to check prior to this which also include permissioning issues with the account. Could you run through the steps as per this documentation here to ensure that you have the relevant permissions in Google ads, i.e.
The HubSpot user who connects a Google Ads account must have Admin access for that individual account. In your Google Ads account, you can check the access level for any user by clicking the Tools dropdown menu and selecting Account access.
In addition to that
HubSpot is not able to track or report on Smart Campaigns (formerly Google Express Campaigns). If you've recently created your Google Ads account, it will be in Smart Mode by default. While in Smart Mode, all ads will be created as Smart Campaigns. Could you check if your account is in Smart Mode:
Sep 18, 20209:21 AM - edited Sep 18, 20209:27 AM
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Google Ad Not Appearing
SOLVE
Hi, Im having the same issue. And both accounts are checked in the filter. Can someone help me, please.
Thanks!
Tried so far: • Disconected the Google Ads account and then conected again. • Turned off and then on the auto tracking. • Revoke hubspot access for this account and then granted again
Hi Daniel, I was investigating a similar issue to yours that was resolved through the following steps:
There are a few things to check prior to this which also include permissioning issues with the account. Could you run through the steps as per this documentation here to ensure that you have the relevant permissions in Google ads, i.e.
The HubSpot user who connects a Google Ads account must have Admin access for that individual account. In your Google Ads account, you can check the access level for any user by clicking the Tools dropdown menu and selecting Account access.
In addition to that
HubSpot is not able to track or report on Smart Campaigns (formerly Google Express Campaigns). If you've recently created your Google Ads account, it will be in Smart Mode by default. While in Smart Mode, all ads will be created as Smart Campaigns. Could you check if your account is in Smart Mode: