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Gmail integration with crm

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voverc
New Contributor

‎Mar 11, 2017 12:24 PM

i enabled the crm integrations, i need to track sent email and replies, i'm using hte bcc address also. That worked since 3 days ago and it worked only having gmail open in chrome with the extension. Now i have no way to make it work, and i don't know if there are some consultable logs for  emails. Can anyone help me?

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roisinkirby
HubSpot Product Team
HubSpot Product Team

‎Mar 13, 2017 1:08 PM - edited ‎Mar 13, 2017 1:09 PM

Hey @voverc


This article will take you through some general troubleshooting steps that resolve most problems related to email tracking: https://knowledge.hubspot.com/articles/kcs_article/email-tracking/your-email-was-not-tracked

If after following these steps you're still at a roadblock, please let me know.

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Gmail integration with crm
Sales
Mar 13, 2017