Funnel failure

[DavidFernandez]

The account counts the clicks that come from facebook and google ads but when those leads become contacts, it does not count as a contac

[DavidFernandez]

The tool is hubspots ads, the problem is that we receive 7k clicks and there is only one contact but is not true because we have some contacts get form Facebook and Google.

[karstenkoehler · Accepted solution]

Hi @DavidFernandez,

I'd recommend checking this troubleshooting article: https://knowledge.hubspot.com/ads/troubleshoot-ad-tracking-issues

Best regards

[karstenkoehler]

Hi @DavidFernandez,

Could you please share more detail, which HubSpot tool are you referring to? Where are you checking these numbers? If you can share a screenshot, that would help, too.

Best regards