French (In Beta) - accent symbols

Highlighted
New Member

Hi,

As a french-canadian, we want our CRM to be in french.  I changed the language settings to French (In Beta).  However, when I import contacts from an existing CSV file, every letter with accent symbols appear like this way with ? replacing them, instead of é, à, ù... : Universit� du Qu�bec � Chicoutimi ...

 

Is there anyways to modify it?  If not, I'm sad to say that we're no longer going to consider Hubspot as our CRM system.

 

Thank you.

Reply
0 Upvotes
1 Reply 1
Anonymous

You can import contacts within HubSpot using a .csv file. If you'd like to import a file that includes special characters, you'll want to confirm that your file is UTF-8 encoded.

 

Full details/instructions on how to do this can be found here on the HubSpot Knowledge Base: How can I include special characters in my import file?

 

Using Google Sheets is also a really helpful alternative to Excel Smiley Happy