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Forms properties don't update

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New Contributor

I have updated the properties of a field in a form, adding new options, and in another changing the type of field, I saved them, but the changes made don't show in the form.

I have go back to the properties of those fields, and the changes are saved, so I don't know what I am doing wrong .

Please advice, how can I make the changes show in the forms?

Thanks, Joe

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New Contributor

Hello Jenny,

 

Thanks for your reply, yes, I was publishing them after the changes were made, but what I didn't realize is that after making the changes, one needs to add them to each field in the property that you are using in the form.  Now is working fine.

 

Joe

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Community Manager

Hi @joejumps,

 

Are you publishing the changes after you make them? If you can confirm this, as well as that you are updating the form that is on the direct page, I would also recommend trying to load the form on different browsers/networks/after clearing your cache to ensure you are looking at the most updated version of the form.

 

Let us know if you're still stuck after taking those steps!


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New Contributor

Hello Jenny,

 

Thanks for your reply, yes, I was publishing them after the changes were made, but what I didn't realize is that after making the changes, one needs to add them to each field in the property that you are using in the form.  Now is working fine.

 

Joe

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Occasional Contributor

This is a problem I have as well...when you add new "options" and click the button to make them show up in your form, they don't. You have to go back to the form, click on the line item you want to change, look over to the left, see the options that are currently showing up (even if they're turned OFF in your options) and click the "Add Options" button to enable them to show up in your form. 

 

Also, to actually remove items from showing up on the form, you have to hover over it's name in the "Field Options" section on the left of the form, and when you hover over it, a "REMOVE" button shows up...but it's not there if you don't hover over that option. Very confusing.

 

This is a process that really needs to be fixed by HubSpot. I literally have to call them every time I make a change to my events drop down in a form because I can't remember all these steps...too many steps for something that should be so easy.

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