Form submission

[Robinson-Olsson]

Hello.  

We are having an issue where the registration forms on our client trade pages (which are landing pages) cannot be filled in by anyone...it just won't let you click into the boxes to type anything.

It's a problem that's just started happening.

We are at a loss as to what's happening.

The only thing that has changed is that we have updated the 'template' on the landing pages to be in line with our new look, but I haven't touched forms.

Any ideas??

[TomM2]

Just jumping on here to be notified too, but Lucila and Karsten are correct, we would need to see the page to troubleshoot correctly. 

It is likely some sort of javascript conflict here. 

[Robinson-Olsson]

I have permission to share this URL with you.  Thanks so much!  https://app.hubspot.com/pages/20781706/editor/69036614146/content

[karstenkoehler]

@Robinson-Olsson could you share the external link of that page, please? Your link leads to your page editor – which is not accessible to anyone but users in your HubSpot portal.

[Robinson-Olsson]

Here is one of them....  https://chinaairlines.walshegroup.com/agents

[Lucila-Andimol · Accepted solution]

Hi @Robinson-Olsson 

this problem could be a couple of things

from a problem in the code blocking the fields

to a problem of a calendar disconnected if you are using a meetings links.

You can share more info here with the landing page link

or if you prefer

you can contact me and we'll help you understand the problem

and solve it if its a problem in the code.

[Robinson-Olsson]

Hi Lucila, Here is the link to one of them https://chinaairlines.walshegroup.com/agents

[Lucila-Andimol]

Hi @Robinson-Olsson 

you have a problem with the styles in your web

not with the form.

The problem is that the text is white and you dont see it

you need to change the font color and it'll be ok

[GiantFocal]

Hi @Robinson-Olsson,

Would you mind sharing your page URL here?

There are lots of things to check to decide whether this is a theme issue, page issue, or even browser (user) specific issue. 

[karstenkoehler]

Hi @Robinson-Olsson,

It's hard to say what's happening exactly without having more details – could you please share a link of a page where this is occurring?

Best regards

[Robinson-Olsson]

Here is one of them https://chinaairlines.walshegroup.com/agents