We use cookies to make HubSpot's community a better place. Cookies help to provide a more personalized experience and relevant advertising for you, and web analytics for us. To learn more, and to see a full list of cookies we use, check out our Cookie Policy (baked goods not included).

Allow cookies

Form submission unresponsive for mobile

Adp
New Contributor

‎Aug 21, 2019 12:13 PM - edited ‎Aug 21, 2019 12:35 PM

Hi, I managed to connect my nonHubSpot form to my HubSpot CRM but it adds a lead only if someone submits the form through the desktop version but not through mobile version.

If the form is submitted via mobile it also doesn't come up in the "View Submissions" view 

 

Any idea what could be the reason? Does anyone have a solution for this?

 

Thanks,

 

[Update] - the problem seems to be for submitting forms via Iphone.

Forms submitted via Android are being successfully added as Leads.

Contacts
Reply
1 Reply 1
gelflex-cc
Resident Expert

‎Aug 21, 2019 4:38 PM

@Adp I just tested our form by emailing it to me and them filling out. I have an iPhone xs max.  No problem receiving the form through the CRM. No problem receiving the email confirmation. 

 

Please note, my form was created in HubSpot and is not yet on my website. We are using it through email. 

 

Can you check your form? Or can it be created in HubSpot?  I am on the free version. 

Reply
Form submission unresponsive for mobile
Sales
Aug 21, 2019