Form submission email notification not working

[EdK1]

This was working for a year and then stopped:

- Notification is enabled
- e-mail address is a user

- disabled, updated and enabled notifications
- form submission works

- no e-mails in junk or spam

I checked all the recommended actions and read all the posts but cannot find the problem.  Unfortunately, Hubspot has no tools to use for troubleshooting this.  If i don't get this resolved, I will move to another platform. 

[Jigar_Thakker · Accepted solution]

Hi @EdK1 ,

Did you try test submission to see if the notifications are received by the recipients, if the test submission doesnot work, review the email delivery logs to check if the emails are being sent from HubSpot. 

If you have confirmed that all settings are correct and still are facing issues, contact HubSpot support for personalised assistance.

If this helps, feel free to mark it as the solution ✔️ and give it an upvote 👍 !

[CarolinaDeMares · Accepted solution]

Hi @EdK1 ! Found someone in the community with a similar situation and was solved - perhaps the answer works for you as well: https://community.hubspot.com/t5/Lead-Capture-Tools/Not-receiving-form-fill-notifications/m-p/2499


Hope this helps! 

Carolina De Mares

Brandgang

Goirkekanaaldijk 14

5046 AT Tilburg

[Jigar_Thakker · Accepted solution]

Hi @EdK1 ,

Did you try test submission to see if the notifications are received by the recipients, if the test submission doesnot work, review the email delivery logs to check if the emails are being sent from HubSpot. 

If you have confirmed that all settings are correct and still are facing issues, contact HubSpot support for personalised assistance.

If this helps, feel free to mark it as the solution ✔️ and give it an upvote 👍 !