Form definition could not be saved

SOLVE
New Member

Hi all,

 

I have created a form but when I try to publish it, it says "Form definition could not be saved. Please try again later". Even if I try again later, I get the same error.

 

Also, if I preview the form it doesn't show my changes despite saying the draft has been saved.

 

I am using the free version. Any help is appreciated. Thanks!

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Solution
New Contributor

Hi

 

No, this form was not related to followup email.

 

But every form that is being created has a followup mail option under which there is a footer content (footer content once saved shows in all forms)

 

It seems that the footer content is mandatory and hence the form was not getting saved.

 

Once when i added the footer content i was able to save the forms.

 

Thanks for the support.

 

Regards

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Community Manager

Hi @amanda_k,

 

Can you please share screenshots of where you are getting stuck? 

 

Additionally, can you please confirm this issue occurs across multiple browsers, through an incognito window, and for multiple users? 

 

Thank you,
Jenny


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New Contributor

Hi

 

I am too experiencing the same error

 

Plesase do find herewith the screenshot. Hope to get this resolved.hub 1.png

 

Regards

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Community Manager

Hi @ShreeAishwarya,

 

Does this form relate to a follow up email? If so, can you please confirm the email has a footer included? 

 

Thank you,
Jenny


We are excited to announce that the Community will be launching a weekly newsletter on November 2, 2020!
Sign up today!
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Solution
New Contributor

Hi

 

No, this form was not related to followup email.

 

But every form that is being created has a followup mail option under which there is a footer content (footer content once saved shows in all forms)

 

It seems that the footer content is mandatory and hence the form was not getting saved.

 

Once when i added the footer content i was able to save the forms.

 

Thanks for the support.

 

Regards

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