First Name and Last Name properties

SOLVE
OCappelli
Member

Hi,

I have just read that "In order for the first and last name properties to be populated, your form needs to have field labels "First name" and "Last name"."

 

How can I have those properties populated if I use a diferrent language?

Thank you.

 

1 Accepted solution

Accepted Solutions
karstenkoehler
Solution
Hall of Famer

Hi @OCappelli,

 

It seems like your form provider is passing on the field label to HubSpot (which is then not recognized), not the field name. This is unfortunately something you'd have to resolve with the forms provider.

 

You can test whether this is the issue by changing the field label to "firstname". If the submission goes through correctly, that'd be the issue.

 

Alternatively, you could consider setting up and embedding a HubSpot form on your page to avoid this.

 

Best regards

Karsten Köhler
Digital Marketer | HubSpot Freelancer | CRM Consultant

Beratungstermin mit Karsten vereinbaren


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karstenkoehler
Hall of Famer

Hi @OCappelli,

 

The First name and Last name properties can have different labels. In the background, they'll still be First name and Last name but you can change their external name.

 

Take for example this form:

 

karstenkoehler_0-1629689411909.png

 

You can go into the Options and change the language to Italian:

 

karstenkoehler_1-1629689506173.png

 

HubSpot will then auto-translate the external labels of the properties. (You can see that the property is still First name and Last name in the background.)

 

karstenkoehler_2-1629689527504.png

 

If you need to make adjustments, you can also click into the field and rename it to your liking:

 

karstenkoehler_3-1629689579039.png

 

HubSpot doesn't care about the label as long as it's the First name and Last name property.

 

Let me know if that answers your question! Happy to help.

Karsten Köhler
Digital Marketer | HubSpot Freelancer | CRM Consultant

Beratungstermin mit Karsten vereinbaren


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OCappelli
Member

Hi Karsten and thanks for the reply.

I forgot to say that I am referring to non-hubspot form.

 

My Form settings (name)

Screenshot 2021-08-23 at 10.03.21.png

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

In contact properties I just have email and phone number

If I look at sending detail in non-hubspot form I got this:

 

Screenshot 2021-08-23 at 10.02.25.png

 

karstenkoehler
Solution
Hall of Famer

Hi @OCappelli,

 

It seems like your form provider is passing on the field label to HubSpot (which is then not recognized), not the field name. This is unfortunately something you'd have to resolve with the forms provider.

 

You can test whether this is the issue by changing the field label to "firstname". If the submission goes through correctly, that'd be the issue.

 

Alternatively, you could consider setting up and embedding a HubSpot form on your page to avoid this.

 

Best regards

Karsten Köhler
Digital Marketer | HubSpot Freelancer | CRM Consultant

Beratungstermin mit Karsten vereinbaren


Did my post help answer your query? Help the community by marking it as a solution.

View solution in original post

OCappelli
Member

If I change the field label in english (like "First Name", "Last Name"...) it works. 🤔

karstenkoehler
Hall of Famer

Hi @OCappelli,

 

That's exactly what I meant. This is unfortunately an issue on the form provider's side, this cannot be mapped manually in HubSpot, unfortunately.

 

You'd either have to switch to a native HubSpot form or work with the forms provider so that the field internal name is passed on, not the label.

 

Best regards!

Karsten Köhler
Digital Marketer | HubSpot Freelancer | CRM Consultant

Beratungstermin mit Karsten vereinbaren


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0 Upvotes
OCappelli
Member

ok...thank you 👍

karstenkoehler
Hall of Famer

@OCappelli, if you want to help others come to this conclusion more easily, you can accept my previous post as a solution, I'd appreciate it.

 

Have a great day!

Karsten Köhler
Digital Marketer | HubSpot Freelancer | CRM Consultant

Beratungstermin mit Karsten vereinbaren


Did my post help answer your query? Help the community by marking it as a solution.

0 Upvotes