First Name and Last Name properties
SOLVE
1 Accepted solution
First Name and Last Name properties
SOLVEHi @OCappelli,
It seems like your form provider is passing on the field label to HubSpot (which is then not recognized), not the field name. This is unfortunately something you'd have to resolve with the forms provider.
You can test whether this is the issue by changing the field label to "firstname". If the submission goes through correctly, that'd be the issue.
Alternatively, you could consider setting up and embedding a HubSpot form on your page to avoid this.
Best regards
| Karsten Köhler |
 | Did my post help answer your query? Help the community by marking it as a solution. |
First Name and Last Name properties
SOLVEFirst Name and Last Name properties
SOLVEHi @OCappelli,
The First name and Last name properties can have different labels. In the background, they'll still be First name and Last name but you can change their external name.
Take for example this form:
You can go into the Options and change the language to Italian:
HubSpot will then auto-translate the external labels of the properties. (You can see that the property is still First name and Last name in the background.)
If you need to make adjustments, you can also click into the field and rename it to your liking:
HubSpot doesn't care about the label as long as it's the First name and Last name property.
Let me know if that answers your question! Happy to help.
| Karsten Köhler |
| Did my post help answer your query? Help the community by marking it as a solution. |
First Name and Last Name properties
SOLVEHi Karsten and thanks for the reply.
I forgot to say that I am referring to non-hubspot form.
My Form settings (name)
In contact properties I just have email and phone number
If I look at sending detail in non-hubspot form I got this:
First Name and Last Name properties
SOLVEHi @OCappelli,
It seems like your form provider is passing on the field label to HubSpot (which is then not recognized), not the field name. This is unfortunately something you'd have to resolve with the forms provider.
You can test whether this is the issue by changing the field label to "firstname". If the submission goes through correctly, that'd be the issue.
Alternatively, you could consider setting up and embedding a HubSpot form on your page to avoid this.
Best regards
| Karsten Köhler |
| Did my post help answer your query? Help the community by marking it as a solution. |
First Name and Last Name properties
SOLVEFirst Name and Last Name properties
SOLVEHi @OCappelli,
That's exactly what I meant. This is unfortunately an issue on the form provider's side, this cannot be mapped manually in HubSpot, unfortunately.
You'd either have to switch to a native HubSpot form or work with the forms provider so that the field internal name is passed on, not the label.
Best regards!
| Karsten Köhler |
| Did my post help answer your query? Help the community by marking it as a solution. |
First Name and Last Name properties
SOLVEFirst Name and Last Name properties
SOLVE@OCappelli, if you want to help others come to this conclusion more easily, you can accept my previous post as a solution, I'd appreciate it.
Have a great day!
| Karsten Köhler |
| Did my post help answer your query? Help the community by marking it as a solution. |
