CRM

xmontero
Participant

Filter not working properly for one specific contact

I have 2 views. One of them filtering by "Lead Status = Attempted to contact". The other by "Lead Status = Connected":

 

xmontero_1-1675419007237.pngxmontero_2-1675419016877.png

 

Instead, there's a lead (Rosa) that keeps insisting in appearing to the 1st filter when it should appear in the second one:

 

xmontero_4-1675419397993.png

 

 

No matter what Lead Status I set (I may set it to any value) that this lead keeps showing up in the filter "Lead Status = Attempted to contact".

 

Rosa does not show up in the other view:

 

xmontero_5-1675419408027.png

 

# Question:

 

What do I have to do to make the lead behave normally?

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2 Réponses
karstenkoehler
Au panthéon de la communauté | Partenaire solutions
Au panthéon de la communauté | Partenaire solutions

Filter not working properly for one specific contact

Hi @xmontero,

 

Most of the times the issue here is cached information in the browser. Could you either try a hard refresh in your browser (CTRL+Shift+R on Windows) and, if that doesn't work, clearing cache and cookies?

 

Best regards

Karsten Köhler
HubSpot Freelancer | RevOps & CRM Consultant | Community Hall of Famer

Beratungstermin mit Karsten vereinbaren

 

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xmontero
Participant

Filter not working properly for one specific contact

It seems hubspot maybe has background tasks running "clearing out" the badly projected events. I did NOT clear any cookies, I did NOT clear any cache, and now loading the page displays this as expected.

 

I expect this was punctual and not systematic.

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