File manager Suspended

[sGlaive]

Hello,

I am not able to upload a file to my file manager. Can anyone here tell me why my file manager suspended? When I go to file manager I found this error. https://prnt.sc/t8epk0

[PamCotton · Accepted solution]

@sGlaive 

Thank you for confirming, I was not able to reproduce this message in my end, I believe it can be related to cache issues. Could you please try clear your cache (step by step here) and see if this message still showing?

Thank you,

Pam

[PamCotton]

Hi @sGlaive 

I was able to check with our team and looks like your account is all set to use the File Manager, could you confirm in your end that you are not seeing this message anymore?

Thank you!

Pam

[sGlaive]

Hello,

Thanks for checking. But now I am getting another error. See screenshot below. Can you please look into this as well.

Thanks

[PamCotton]

Hello @sGlaive 

Looks like you will need permission from a SuperAdmin in the Account so you are able to access the file Manager.

Kindly,

Pam

[sGlaive]

But I am the only user and I am Super admin. If you can check in my profile you will find I am Super admin then why I need access?

[PamCotton · Accepted solution]

@sGlaive 

Thank you for confirming, I was not able to reproduce this message in my end, I believe it can be related to cache issues. Could you please try clear your cache (step by step here) and see if this message still showing?

Thank you,

Pam

[NMcDine]

I am experiencing an issue with File Manager also. It doesn't appear under my marketing tab and I need to be able t access it to grab the content url. I am also the super admin of the account.

 

[PamCotton · Accepted solution]

Hello @NMcDine, what is the error showing on your end? Currently, only Marketing Starter subscriptions and above have access to files in their account. More information here .

Did you previosly had access? 

Kindly,

Pam

[sGlaive]

Thanks you for your time and helping me.