Fails to associate to the recieving contact when logging mail using forward

[hubsp]

Im trying to log an email that was sent to me.

I forward the mail to the myhubid@forward.hubspot.com

and also tried bcc to the bcc address. 

A new user is created as excpected and the mail is logged and associated with the "FROM"-contact.

But it fails to associate with my own contact (the contact in the "TO" field) .

The contact I'm using when trying to log the mail is also a Super admin user.

How do I make it associate to the "To"-contact when logging an old email?

Same thing when I reply to a message and do a bcc in the reply. The address I'm sending from doesn't get associated with email.

[sharonlicari · Accepted solution]

Hey @hubsp 

Could you please make sure you are following the requirements to log replies to the CRM using the forwarding address? 

Thanks

Sharon