Facebook Leads not pulling into Hubspot

[KStrydom]

Hi,

We have connected the Facebook ad account to Hubspot and lead syncing is turned on, but the leads are not going into Hubspot.

Any advice?

Thanks!

[webdew · Accepted solution]

Hi @KStrydom .

First thing, try to disconnect and reconnect your fb ad account with following steps:

To disconnect your ad account, go to Settings > Marketing > Ads
Click the Action dropdown and click disconnect ad account 

To reconnect:

Go to settings settings

Marketing > Ads.

In Accounts tab, click Connect account

Select account you want to connect

If you still having truouble: check if you have all the necessaty permission

Hope this helps!

If we were able to answer your query, kindly help the community by marking it as a solution.

Thanks and Regards. 

[bsheen]

Hi @KStrydom,

Thanks for reaching out!

My first step would be to try the steps listed in: Troubleshoot issues when syncing leads from your Facebook pages to HubSpot.

Do you want to give that a try and let us know how it goes?

Best,
Brendan