Facebook Leads not pulling into Hubspot

SOLVE
KStrydom
Contributor

Hi,

 

We have connected the Facebook ad account to Hubspot and lead syncing is turned on, but the leads are not going into Hubspot.

 

Any advice?

 

Thanks!

1 Accepted solution

Accepted Solutions
webdew
Solution
Top Contributor | Diamond Partner

Hi @KStrydom .

First thing, try to disconnect and reconnect your fb ad account with following steps:


To disconnect your ad account, go to Settings > Marketing > Ads
Click the Action dropdown and click disconnect ad account 

To reconnect:

Go to settings settings

Marketing > Ads.

In Accounts tab, click Connect account

Select account you want to connect

If you still having truouble: check if you have all the necessaty permission

Hope this helps!


If we were able to answer your query, kindly help the community by marking it as a solution.

Thanks and Regards. 

View solution in original post

2 Replies 2
bsheen
HubSpot Moderator

Hi @KStrydom,

Thanks for reaching out!

 

My first step would be to try the steps listed in: Troubleshoot issues when syncing leads from your Facebook pages to HubSpot.

Do you want to give that a try and let us know how it goes?

Best,
Brendan

webdew
Solution
Top Contributor | Diamond Partner

Hi @KStrydom .

First thing, try to disconnect and reconnect your fb ad account with following steps:


To disconnect your ad account, go to Settings > Marketing > Ads
Click the Action dropdown and click disconnect ad account 

To reconnect:

Go to settings settings

Marketing > Ads.

In Accounts tab, click Connect account

Select account you want to connect

If you still having truouble: check if you have all the necessaty permission

Hope this helps!


If we were able to answer your query, kindly help the community by marking it as a solution.

Thanks and Regards. 

View solution in original post