Extracting Contact Details from Email Body

[hktango]

Hello,

I understand that the CRM hub helps create contacts automatically from connected mailboxes (great feature). But lots of my customer inquiry emails come from generic mailbox addresses (e.g. notification@xxx.com) with contact details captured in a form within the email body.

I've been manually dissociating the contact from the generic mailboxes and entering the accurate contact details so far, but wondering if there's a feature in HubSpot that helps extract contact info from email body and perhaps can be coded to read a given format of email.

[RSánchezGómez]

Hi! 

@hktango , is Zapier working for you as @RGeorge6 suggested or did you learn another work around to extract the information? We have the same challenge. 

Best,

Ruben

[RGeorge6]

You can do this via Zapier. 

use the email zapier with hubspot. 

forward your email to zapier parser email address. parse the email content. then load it into hubspot fields. 

[DianaGomez]

Hi @RGeorge6 hope you are doing well!

Thanks for sharing 🙂

Best, 

Diana

[TiphaineCuisset · Accepted solution]

Hi @hktango 

Thank you for reaching out. 

There is no HubSpot out-of-the-box solution for this, but I want to tag some of our experts to see if they would have some workarounds or suggestions for this - @Gonzalo @lynton @DAnaGuiloff do you have something to share with @hktango on this? 

Thank you!

Best, 

Tiphaine