CRM

hktango
Participant

Extracting Contact Details from Email Body

SOLVE

Hello,

 

I understand that the CRM hub helps create contacts automatically from connected mailboxes (great feature). But lots of my customer inquiry emails come from generic mailbox addresses (e.g. notification@xxx.com) with contact details captured in a form within the email body.

 

I've been manually dissociating the contact from the generic mailboxes and entering the accurate contact details so far, but wondering if there's a feature in HubSpot that helps extract contact info from email body and perhaps can be coded to read a given format of email.

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1 Accepted solution
TiphaineCuisset
Solution
Community Manager
Community Manager

Extracting Contact Details from Email Body

SOLVE

Hi @hktango 

 

Thank you for reaching out. 

 

There is no HubSpot out-of-the-box solution for this, but I want to tag some of our experts to see if they would have some workarounds or suggestions for this - @Gonzalo @lynton @DAnaGuiloff do you have something to share with @hktango on this? 

 

Thank you!

Best, 

Tiphaine


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0 Upvotes
1 Reply 1
TiphaineCuisset
Solution
Community Manager
Community Manager

Extracting Contact Details from Email Body

SOLVE

Hi @hktango 

 

Thank you for reaching out. 

 

There is no HubSpot out-of-the-box solution for this, but I want to tag some of our experts to see if they would have some workarounds or suggestions for this - @Gonzalo @lynton @DAnaGuiloff do you have something to share with @hktango on this? 

 

Thank you!

Best, 

Tiphaine


Saviez vous que la Communauté est disponible en français?
Rejoignez les discussions francophones en changeant votre langue dans les paramètres !

Did you know that the Community is available in other languages?
Join regional conversations by changing your language settings !


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