Exporting my contacts

[Zandra]

Hi!
I'm trying to export my contact list into a CSV or Excel file and I'm able to do the 'export' part but I can't view the file once it's exported. I can't  download the file. Even when I receive the email that my list is ready, I hit Download and it freezes. It tells me that the website took too long to retrieve info and I need to check my network connection. But Everything on my computer seems to be working fine except for opening/downloading this list. Could you help me please? Thank you!

[Josh · Accepted solution]

Hi @Zandra,

I do not believe this is a widespread issue as I just tested with a couple of exports and it worked fine. These were varying sizes.

My recommendation would be to clear cache/cookies and potentially restart your computer. 

If that doesn't work, you may want to submit a ticket to HubSpot.

I hope this works for you!

[Josh · Accepted solution]

Hi @Zandra,

I do not believe this is a widespread issue as I just tested with a couple of exports and it worked fine. These were varying sizes.

My recommendation would be to clear cache/cookies and potentially restart your computer. 

If that doesn't work, you may want to submit a ticket to HubSpot.

I hope this works for you!

[Zandra]

Thank you for your suggestion. I tried that but it didn't work. It seems that it's directing me to an amazonaws.com site and that is not loading - taking too long to load. And I'm not sure why is this happening.

[Josh · Accepted solution]

I'm sorry to hear that it did not work. Is the file you are trying to download large? Have you tested with an export of only a small segment of contacts/properties?

[Zandra]

I finally got it to work. Thank you!