CRM

STufts
メンバー

Exporting contacts

how come when i export a list, hubspot changes the city for my contact ?

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STufts
メンバー

Exporting contacts

Hello – I’m exporting a list.  One of the contacts on the list is in the city of ‘Woodbridge’.  When I export the list into excel, it changes the city to ‘Atlanta’.

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karstenkoehler
殿堂入り | Solutions Partner
殿堂入り | Solutions Partner

Exporting contacts

Hi @STufts,

 

Can you please confirm that you're looking at the exact same fields? Can you please screenshots of what you're comparing?

 

It's unlikely that HubSpot is changing anything upon export. Not impossible but very unlikely – so there is probably another reason why this is happening.

 

Best regards

Karsten Köhler
HubSpot Freelancer | RevOps & CRM Consultant | Community Hall of Famer

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karstenkoehler
殿堂入り | Solutions Partner
殿堂入り | Solutions Partner

Exporting contacts

Hi @STufts,

 

Could you share a screenshot of the discrepancy (pixelating confidential information) – one screenshot of the information on the contact record, one screenshot of the export file?

 

Generally, I haven't experienced any issues with this before. Is there a chance you're looking at a different field in HubSpot than in the export file?

 

Best regards

Karsten Köhler
HubSpot Freelancer | RevOps & CRM Consultant | Community Hall of Famer

Beratungstermin mit Karsten vereinbaren

 

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franksteiner79
キーアドバイザー

Exporting contacts

Hi @STufts 

 

Could you maybe provide some more context or an example or two?

HubSpot won't change anything during an export so I am trying to understand what it is exactly that is happening.

 

Thanks

Frank

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Frank Steiner

Marketeer | HubSpot Expert | CRM Consultant

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