Excluding day and time periods from lead response time

[Ben-Castleton]

Hi, I was wondering if it's possible to exclude weekends and after hour periods from the Lead Response Time report? Having these none operational periods contributed to the response time calculation is causing innacuracies in the data. Thank you.

[karstenkoehler · Accepted solution]

Hi @Ben-Castleton,

This is unfortunately not possible at this stage, no. I'm not aware of any configuration options in this regard.

There's a similar request from another userhere: https://community.hubspot.com/t5/HubSpot-Ideas/Average-time-to-first-touch-Leads-add-possibility-to-...

These requests submitted to the HubSpot Ideas section of the community are reviewed by the HubSpot product team, based on their popularity and the assumed demand. I'd recommend commenting and upvoting. Alternatively, you can of course submit your own.

You can also help other HubSpot users find this request more easily (and drive traction) by accepting my reply as a solution. I'd appreciate it, too.

Have a great day!

[Ben-Castleton]

Thank you @karstenkoehler . Appreciate your assistance 😎