Error when creating a new property.
I am getting an error when creating a new property. I encounter it every time I click the field type drop down menu in the Create a New Property wizard:
I have tried multiple times over the last two days and am still seeing the error. I have tried in an incognito window and in multiple browsers as well.
Error when creating a new property.
Hello @DLlort wanted to get back to you on this matter, Is it possible for you to open the developer console and collect the error from there? This way we can continue investigating more about it.
Thank you,
Pam
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Error when creating a new property.
Error when creating a new property.
Hello @DLlort9 please check your DM with next steps.
Kindly,
Pam
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Error when creating a new property.
Hello @DLlort9,
Can you please try to create the dropdown property again, and let us know how it goes?
Thanks!
Best,
Kristen
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Error when creating a new property.
Error when creating a new property.
Error when creating a new property.
Hi @gMaster,
Thanks for reaching out!
If you're still experiencing the issue, may I get you to clear your cache and cookies, please? I've included a couple of step-by-step articles below from Google below for you.
Google | Clear cache and cookies
Thank you!
Best,
Kristen
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Error when creating a new property.
Error when creating a new property.
Hi @gMaster,
Thanks for reaching back out!
Can you take me through the exact steps you're taking when attempting to create the dropdown property?
Does the error appear regardless of what values you are putting in?
At what point does the error appear during the property creation process?
If it would be easier, you can also share a Loom video or a screen recording of you trying to create the property.
Thanks!
Best,
Kristen
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Error when creating a new property.
Error when creating a new property.
Thank you, @gMaster!
Can you collect the following files for me, please?
- Try creating a property using Chrome with all browser extensions disabled, and then generate a new HAR file if possible. Here are instructions on how to collect a HAR file.
- Collect a Console Log to show any console errors that are being generated when you try to create a property.
Once the files are ready, can you send me a private message, please?
Thanks!
Best,
Kristen
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Error when creating a new property.
Hi, Kristen. I have the HAR file, but I get an error that says the file type isn't supported when trying to attach it to a private message.
Error when creating a new property.
Hi @DLlort9,
Thanks for flagging this!
I've sent you a private message to follow up on this.
Best,
Kristen
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Error when creating a new property.
Hi @DLlort,
Thank you for the HAR file!
I've reached out to our team to get further clarification on this error.
I'll update this thread once we've investigated this!
Best,
Kristen
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Error when creating a new property.
I am getting an error each time I try to create a new property.
I have tried clearing cache and cookies and opening HubSpot in an incognito window (in both Chrome and Firefox) and the issue persists. I have even tried deleting and recreating my entire CRM account and it didn't solve the problem. I start seeing the error as soon as I try to create the fourth custom property on my list.
Error when creating a new property.
Hi @DLlort9,
Can you take me through the exact steps you're taking when attempting to create the dropdown property?
Does the error appear regardless of what values you are putting in?
At what point does the error appear during the property creation process?
If it would be easier, you can also share a Loom video or a screen recording of you trying to create the property.
Thank you!
Best,
Kristen
| Did you know that the Community is available in other languages? Join regional conversations by changing your language settings ! |
Error when creating a new property.
Error when creating a new property.
Error when creating a new property.
Thank you so much, @DLlort9!
I've shared this with the team. I'll reach back out when I have another update 🙂
Best,
Kristen
| Did you know that the Community is available in other languages? Join regional conversations by changing your language settings ! |
Error when creating a new property.
Thanks for your patience!
Can you collect the following files for me, please?
- Try creating a property using Chrome with all browser extensions disabled, and then generate a new HAR file if possible.
- Collect a Console Log to show any console errors that are being generated when you try to create a property.
Thanks!
Best,
Kristen
| Did you know that the Community is available in other languages? Join regional conversations by changing your language settings ! |
