Error finding deal owner during import.

[EbarakHossain]

Hi friends, 

I have the following problem during importing deals. 

Error Code: COULD_NOT_FIND_OWNER

Object: Deal

Reason: Can't find an owner with name or email 'Roy Wijaya' (from column 'hubspot_owner_id')

My excel sheet column header:

Header: Deal Owner

Value: roy.wijaya@avow.com

this person is an user (free) on our HubSpot portal.

Wondering! where is the problem?

Many thanks in advance for your kind assistance. 

[karstenkoehler]

Glad you were able to resolve the issue, @EbarakHossain!

[karstenkoehler · Accepted solution]

Hi @EbarakHossain,

Very curious – you've probably checked the obvious causes? Has the user signed up to HubSpot with this exact email address (check under Settings > Users & Teams)? Have you emptied the cell and manually typed the email address, making sure there aren't any additional characters in there (e.g. added spaces)?

Is this occurring for all cells including Roy's email address or just one?

Best regards!

[EbarakHossain]

@karstenkoehler , yes cleaned up the data especially the deal owner field once again and used the .csv download and it worked. Unfortunately, the .xls download gave me much trouble. Happy that it's okay with zero error.

Many thanks for your kind advice as always. 

Cheers!