Error finding deal owner during import.

SOLVE
EbarakHossain
Contributor

Hi friends, 

I have the following problem during importing deals. 

 

Error Code: COULD_NOT_FIND_OWNER

Object: Deal

Reason: Can't find an owner with name or email 'Roy Wijaya' (from column 'hubspot_owner_id')

 

My excel sheet column header:

Header: Deal Owner

Value: roy.wijaya@avow.com

this person is an user (free) on our HubSpot portal.

 

Wondering! where is the problem?

 

Many thanks in advance for your kind assistance. 

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1 Accepted solution

Accepted Solutions
karstenkoehler
Solution
Most Valuable Member

Hi @EbarakHossain,

 

Very curious – you've probably checked the obvious causes? Has the user signed up to HubSpot with this exact email address (check under Settings > Users & Teams)? Have you emptied the cell and manually typed the email address, making sure there aren't any additional characters in there (e.g. added spaces)?

 

Is this occurring for all cells including Roy's email address or just one?

 

Best regards!

Karsten Köhler
Freelance Digital Marketing Advisor

Beratungstermin mit Karsten vereinbaren


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3 Replies 3
karstenkoehler
Solution
Most Valuable Member

Hi @EbarakHossain,

 

Very curious – you've probably checked the obvious causes? Has the user signed up to HubSpot with this exact email address (check under Settings > Users & Teams)? Have you emptied the cell and manually typed the email address, making sure there aren't any additional characters in there (e.g. added spaces)?

 

Is this occurring for all cells including Roy's email address or just one?

 

Best regards!

Karsten Köhler
Freelance Digital Marketing Advisor

Beratungstermin mit Karsten vereinbaren


Did my post help answer your query? Help the community by marking it as a solution.

View solution in original post

EbarakHossain
Contributor

@karstenkoehler , yes cleaned up the data especially the deal owner field once again and used the .csv download and it worked. Unfortunately, the .xls download gave me much trouble. Happy that it's okay with zero error.

Many thanks for your kind advice as always. 

Cheers!

karstenkoehler
Most Valuable Member

Glad you were able to resolve the issue, @EbarakHossain!

Karsten Köhler
Freelance Digital Marketing Advisor

Beratungstermin mit Karsten vereinbaren


Did my post help answer your query? Help the community by marking it as a solution.