Error finding deal owner during import.SOLVE
a week ago - last edited a week ago
I have the following problem during importing deals.
Error Code: COULD_NOT_FIND_OWNER
Reason: Can't find an owner with name or email 'Roy Wijaya' (from column 'hubspot_owner_id')
My excel sheet column header:
Header: Deal Owner
this person is an user (free) on our HubSpot portal.
Wondering! where is the problem?
Many thanks in advance for your kind assistance.
Solved! Go to Solution.
a week ago
Very curious – you've probably checked the obvious causes? Has the user signed up to HubSpot with this exact email address (check under Settings > Users & Teams)? Have you emptied the cell and manually typed the email address, making sure there aren't any additional characters in there (e.g. added spaces)?
Is this occurring for all cells including Roy's email address or just one?
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