Error export

[AKhakhamidi]

Hi, I have the same problem as some people here before me but it doesn't sort itself out, unfortunately. I try to export the report and get "There was a problem exporting your view. Please try exporting again in a few minutes." message for 2 weeks already. 

I tried: 

- clearing the browser cash; 

- exporting from other browsers; 

- exporting from Incognito; 

- checking my permissions and allowances;

- exporting in different formats (csv, xls, xlsx).

Still, I can't export the report, even though I'm its owner while other people from my company can. Is there any other way to go around it?

[MiaSrebrnjak · Accepted solution]

Hi @AKhakhamidi,

Thank you for reaching out to the Community and listing all the troubleshooting steps you've taken so far! 

The most common reason behind this error message is usually a missing user permission – there's a granular permission that needs to be activated by a super admin in your account for you to be able to export data from your account: 

Could you confirm with a super admin that this is enabled for your user? Thank you!

I also wanted to mention that you can reach out to our technical support if you need immediate help with this, as access to support is included in your subscription. 

Cheers
Mia, Community Team

[AKhakhamidi]

Thank you @MiaSrebrnjak ! 

I'll reach out to the super admin and try to sort this out. Thank you for your help and your quick answer!

[MiaSrebrnjak]

Sounds good, thank you @AKhakhamidi! 🙂