Emails statistics and numbers

[LAshtar]

Hi 🙂

I don't fully understand how the emails information (opened, replied and etc.) works...

1. How do I get a number of how many emails a specific contact got? Including Marketing, Sales, gmail integration, everything.

2. How can I report by week or month on how many emails sent/opened/replied? again including the gmail integartion.

3. What does "No Value" means on the email status? (sent, bounced and etc.)

4. I guess that if I'm CC'ing someone from my company it also count him as an opened email and even replied, can I change that?

5. If a contact had an automathic reply, does it count?

Thanks in advanced!

[himanshurauthan]

Hello @LAshtar,

I think you should be able to do this using HubSpot Marketing Email API, this is the documentation:

https://developers.hubspot.com/docs/methods/lists/marketing-email-overview.

Also, you can filter the request in the request URL according to your convenience. You can use the endpoint documented here: https://developers.hubspot.com/docs/methods/cms_email/get-all-marketing-emails.

Then in the response, you will get IDs returned and by using these IDs you can get the stats for an individual email through the endpoint documented here: https://developers.hubspot.com/docs/methods/cms_email/get-the-statistics-for-a-marketing-email.

hope this will help you

[LAshtar]

Hi Himanshu, thanks for the response.

I'm not a programmer so I don't really know how to use all of it. I'm looking for a solution through HubSpot as is.