Emails sent from Hubspot have "On behalf of" in from line
resolver
Hi, I've browsed the existing posts and Google but haven't been able to find an answer.
I have the Hubspot Outlook plugin downloaded and active (it adds the bcc snippet to outgoing emails, I see the plugin in my Outlook, and it's successfully tracking emails I send through Outlook).
However, when I send an email through the Hubspot dashboard and select the correct 'from' address, the recipient gets an email from a strange @outlook.com email address and it says "on behalf of" my email. See screenshot below.
How do I set it up so it just sends from my email address without the 'on behalf of...'?
That's something I've only ever seen with marketing emails but not with sales/CRM emails in HubSpot.
The "on behalf" normally gets added when there is a mis-match between domains, or when an email alias was connected that doesn't match the main account. But like I said, I've only ever seen this with marketing emails when people don't connect and authenticate their sending domain via DKIM.
Emails sent from Hubspot have "On behalf of" in from line
resolver
Success! With your help I figured it out:
I have a personal Microsoft 365 account, and in email settings it was showing 'Outlook 365' as my inbox type. So even though I use regular Outlook for my email, it was tied to my personal MSFT account somehow.
I went ahead and deleted my email setup, then set it up again with just my outlook imap/smpt settings, ignoring the Microsoft 365 account. I just sent a couple test emails and it looks like it worked!
And yes, the issue is when sending an email from the Contact Record > Create Email.
That's something I've only ever seen with marketing emails but not with sales/CRM emails in HubSpot.
The "on behalf" normally gets added when there is a mis-match between domains, or when an email alias was connected that doesn't match the main account. But like I said, I've only ever seen this with marketing emails when people don't connect and authenticate their sending domain via DKIM.