CRM

Mcoughlin16
Member

Emails sent from Hubspot have "On behalf of" in from line

SOLVE

Hi, I've browsed the existing posts and Google but haven't been able to find an answer.

 

I have the Hubspot Outlook plugin downloaded and active (it adds the bcc snippet to outgoing emails, I see the plugin in my Outlook, and it's successfully tracking emails I send through Outlook).

 

However, when I send an email through the Hubspot dashboard and select the correct 'from' address, the recipient gets an email from a strange @outlook.com email address and it says "on behalf of" my email. See screenshot below.

 

Mcoughlin16_0-1669245430345.png

How do I set it up so it just sends from my email address without the 'on behalf of...'?

 

Thanks!

 

0 Upvotes
1 Accepted solution
franksteiner79
Solution
Guide

Emails sent from Hubspot have "On behalf of" in from line

SOLVE

Hi @Mcoughlin16 

 

That's something I've only ever seen with marketing emails but not with sales/CRM emails in HubSpot.

The "on behalf" normally gets added when there is a mis-match between domains, or when an email alias was connected that doesn't match the main account. But like I said, I've only ever seen this with marketing emails when people don't connect and authenticate their sending domain via DKIM.

 

Could you shed some light on the following:

  • Is your email provider Outlook or Office 365?
  • Is it a business or a personal MSFT account?
  • Which option did you select when connecting your personal email to HubSpot?
  • When you say you "send an email through the Hubspot dashboard" do you mean the contact record -> create email view as per below?

Screenshot 2022-11-24 at 09.32.10.png

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

Look forward to hear from you.

 

Frank

Found my comment helpful? Great! Please mark it as a solution to help other community users.


Frank Steiner

Marketeer | HubSpot Expert | CRM Consultant

InboundPro

Let's Talk About Your Project

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2 Replies 2
Mcoughlin16
Member

Emails sent from Hubspot have "On behalf of" in from line

SOLVE

Success! With your help I figured it out:

 

I have a personal Microsoft 365 account, and in email settings it was showing 'Outlook 365' as my inbox type. So even though I use regular Outlook for my email, it was tied to my personal MSFT account somehow.

 

I went ahead and deleted my email setup, then set it up again with just my outlook imap/smpt settings, ignoring the Microsoft 365 account. I just sent a couple test emails and it looks like it worked!

 

And yes, the issue is when sending an email from the Contact Record > Create Email.

 

Thank you for your help!

Matt

0 Upvotes
franksteiner79
Solution
Guide

Emails sent from Hubspot have "On behalf of" in from line

SOLVE

Hi @Mcoughlin16 

 

That's something I've only ever seen with marketing emails but not with sales/CRM emails in HubSpot.

The "on behalf" normally gets added when there is a mis-match between domains, or when an email alias was connected that doesn't match the main account. But like I said, I've only ever seen this with marketing emails when people don't connect and authenticate their sending domain via DKIM.

 

Could you shed some light on the following:

  • Is your email provider Outlook or Office 365?
  • Is it a business or a personal MSFT account?
  • Which option did you select when connecting your personal email to HubSpot?
  • When you say you "send an email through the Hubspot dashboard" do you mean the contact record -> create email view as per below?

Screenshot 2022-11-24 at 09.32.10.png

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

Look forward to hear from you.

 

Frank

Found my comment helpful? Great! Please mark it as a solution to help other community users.


Frank Steiner

Marketeer | HubSpot Expert | CRM Consultant

InboundPro

Let's Talk About Your Project